Yes, We are There! Or Are We There Yet?

Returning to “Normal” After the Pandemic

Sailing Out of the Pandemic Eye

How come returning to “normal” seems to be so much harder than pivoting to pandemic status?

 

First, I have to say, it has been awhile since I have heard anyone use the word “pivot”- in spring of 2020, I got tired of hearing it.   Is the absence because we no longer need to pivot, or we have burned out from pivoting?

 

Second, I love metaphors, and water offers endless metaphors to use; this is warning that there are three  metaphors ahead.

 

Now that we (The nation, Minnesota, my workplace, my family) have new guidelines for the “fully vaccinated,” I thought I would be leaving the choppy seas of the pandemic and would be heading into smooth sailing.

 

That is not the case.

 

Originally, I thought the strict rules BV (before vaccination) of pods and masks, cooking and eating at home every night, and social distancing were the storm.  If I could survive that storm (that included the pivoting, the unknown, the weekly or daily changes from science on what to do to be safe), I would be doing the dance of joy once I was fully vaccinated.

 

Also, not the case.

 

I have come to believe that all of the “hard stuff” I just mentioned was not the choppy seas, but rather, the calm waters in the eye of the storm.

 

  • I sailed through choppy seas to readjust my life to pandemic rules in spring of 2020 – and quite quickly – I might add.

 

  • Then, I hung out and learned to live with the pandemic rules for a little over a year.

 

  • And now…. Now I am trying to sail back into “normal,” and exiting out the other side of this storm is just as choppy – maybe choppier – than sailing into the pandemic!

 

I wrote an article a few months back on pandemic changes that would stick because I think many of us are still evaluating what we want to bring forward from the pandemic to define our new “normal.”   While we may have some freedom to take our time on a personal level, our jobs may not be so patient.

 

In talking to the customers that IPD serves, many of you are in the midst of transitioning back to the workplace, or planning to transition back, or being told to transition back.  Some of us will never have to transition back (My department is on this list, but not my organization).  The anecdotal evidence I have from those conversations is that the transition to return to work is much harder than the transition to work from home.

 

This is curious as we often find “rip off the band aid” change to be jarring and chaotic, yet in March of 2020 all aspects of our lives made the transition to pandemic rules:  schools, workplaces, healthcare, government services, banks, restaurants, grocery stores.   And, while there were pockets of logistical nightmares, many made changes (mainly with IT) to meet needs in a just a few weeks; when prior to the pandemic, those changes had been discussed or creeping forward for years!

 

Perhaps sailing out of the eye of the pandemic storm is so difficult because we have some freedom of choice back.  On the way in, the course was determined for us by government and science recommendations, but now we are back to everyone being “captain of their own ship,” and getting our fleet (whether friends, family, or coworkers) to all chart the same course is difficult.

 

My solution to almost every problem I experienced during the pandemic was to give people grace, and my strategy for sailing the choppy waters from pandemic to new normal will remain to give people grace.  For those in leadership roles, checkout the “Return-to-Work Phobia” article for how to provide grace in the workplace.

 

“Ahoy!”

 

Beth Schaefer,

IPD Director

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Return-to-Work Phobia | A Workplace Blog

What can leaders can do to ease the fear of returning to work after Covid?

Many people are dreading the return to work: the commute, unnecessary in-person meetings, sitting a cubicle, eating lunch at their desk…

 

For over a year, public health messaging has been that the safest place to be is your home, so it is hard to turn off that messaging just because your cubicle wants you back. Only 44% of workers are comfortable going to a workplace outside their homes.  2/3 thirds have anxiety over returning to work.

Some of the reasons for this anxiety are:

  • Fear of infection – Many households have someone vulnerable to Covid due to underlying health issues
  • Grieving – 600,000+ people died of Covid, which means many more of us are still adjusting to life without a family member compared to a non-pandemic time
  • Distrust of medical institution recommendations – Changing science recommendations as we learned more about the virus, plus a history of inadequate care for Black and Brown people, lead some to distrust any recommendations, including the Covid vaccine
  • Daycare shortage – Many in-home daycares went out of business, and large centers are having trouble hiring staff
  • Isolation = depression – The isolation needed for the pandemic could have led to undiagnosed or unidentified depression, so for some, anxiety about returning to work may be a symptom of something larger
  • Resistance to change – Always a certain percentage of people who just do not want change or are not sure what they want their post-pandemic normal to be – Read more about this in the article Yes, We are There! Or Are We There Yet?

 

Many people are voting with their feet by leaving jobs that require them to transition back to the cube lifestyle and choosing jobs that offer a more flexible hybrid model or to not work at all.

 

While many decisions about the transition back to the office are made by the organization, many of those decisions focus on the physical environment: protective plexiglass, higher cube walls, new barriers, mask rules, installation of numerous sanitizer dispensers, reduced room occupancy rate, temperature screenings, etc.

 

This means that supervisors and managers need to focus on the emotional needs and recognize the true trauma that many faced and are still facing because of the pandemic.  While many leaders may feel that handling staff emotions falls outside their roles, research will tell you that employees who feel their concerns and well-being are being addressed by employers are far, far less likely to seek new employment.  And, having flexible policies to accommodate the transition will help you hire all those people leaving their inflexible roles.

 

Five Actions for Leaders to Manage Return-to-Work Phobia After COVID

 

Proactively address concerns with your team members:

  • When you sense or hear statements that relate to Return-to-Work anxiety, have a conversation with the person and ask that person to bring the root cause and suggestions for addressing it to you.
  • If someone proactively brings up concerns, be honest and sincere about finding solutions within the organization’s policies.
  • Remind employees about Employee Assistance Programs.
  • Encourage employees to know and pay attention to their stress warnings: clenched jaw, quick breathing, fidgeting, neck or shoulder pain, etc.

       

      Rethink your communication plan:

      • Communicate the organization’s return-to-work expectations to your staff. Even if the organization sends a mass message, reiterate what that means for your team.
      • If the organization’s expectations are not clear to you, request more communication from your leadership.
      • Update frequently. We are still in a time of new information and new guidelines; keep updating as necessary.
      • If you have some people still working from home, make sure you include them in all communications. One of the biggest complaints from remote workers is lack of information from their leaders.
      • Consider daily check-ins with staff, not on work getting done, but on how they are feeling. Keep your finger on the pulse of their health, families’ health needs, caregiving to extended family, changes in daycare, and school situations.  Let people know that it is OK to not feel OK.

       

      Experiment on working models, if you can:

      • If you do not need to nail down a new working model, take time now to try out different modes, schedules, and combinations to find the one that works best for your team.
      • Offer the option of an iterative change back to the office.
      • Invite your staff to provide suggestions and feedback on creating a safe workspace to add a sense of control.
      • Be prepared for special accommodations, flexible work time, modified work schedule. If in a union environment, also pay attention to contract constraints, and know that accommodations for one person without official paperwork may need to extend to all.
      • Be flexible and realistic with expectations. Even though people are returning to the familiar, it is still a change, and normal change curve phases (Denial, Resistance, Acceptance, Commitment) will apply.

         

        Be optimistic:

        • Optimism, joy, gratitude, and humor can spread the same way that fear and anxiety is spread.
        • Reinstate the fun aspects of being in the office together. Celebrations, ordering lunch in, wearing jerseys for game days, etc.
        • Consider how to virtually loop in those who work from home to have fun too.
        • Give your team time to interact without you. Colleagues are more excited about seeing each other than they are for more face-time with their boss.

           

          Focus on wellness for yourself (and encourage your staff to do the same):

          • As always, practice a healthy diet, get plenty of sleep, and get some exercise.
          • Fear can weaken your immune system. Eliminate or limit activities that increase anxiety, such as:
          • Watching a news show (look for 5- minute news summary option)
          • Having conversations that only focus on negativity and fear

             

            Using these 5 strategies can help you reduce your concerns and the concerns of your staff as you transition back to the workplace.

             

             

            Beth Schaefer,

            IPD Director

             

            Sources
            • After a Year of Remote Life, New Anxiety Emerges; Returning to Work by Paul Caine from PBS in Chicago
            • Back to the Office Anxiety? How to Keep Your Fears in Check by Dr. Margie Warrell from Forbes
            • Child Care Crisis will Linger After Pandemic by Pat Baustian and Heidi Omerza from Star Tribune
            • Do You Have a Fear of Returning to the Office? By Emma Beddington from The Guardian
            • Why fear is the greatest obstacle to Returning to Work? by Allison Velex from SHRM
            • Years of Medical Abuse Make Black Americans Less Likely to Trust Covid Vaccine by Dan Royles from the Washington Post
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            Five Criteria For High-Quality Diversity Training | A Workplace Blog

            The workplace is full of buzzwords … Some that you may know and love (?) are: pivot, synergy, transparency, bandwith

            Most started out positive, but have devolved into a joke because they are more talk than walk (another overused workplace buzzphrase).

            This year, “Diversity, Equity, and Inclusion” have also become words the workplace uses more and more. The difference; Diversity, Equity, and Inclusion (DE&I) are not just buzzwords.

            These values deserve and need to be a focus in our workplace goals and strategies and are far too important to just end up a part of the buzzword pile.

            Instead of just talking, taking action to make real change should be part of the strategy going forward and training for your workplace is often a good first step.

            Please be aware that the popularity of DE&I has made many trainers become sudden experts; all eager to sell your organization on their training.  When I searched Google 1,370,000,000 results came up under “Diversity Training.”   With so much to choose from, how do you sift through all of these training options and find one that will actually be affordable and make a difference?

            To save you time, I researched what makes a good DE&I trainer and combined the information I found into five key criteria.

            Training and trainers should…

            1. Focus on changing behavior, not just increasing awareness.
            2. Directly teach actions of inclusion. Do not assume that people know how to intuitively be inclusive even when they want to be.
            3. Encourage leaders to also attend training that is focused on improving their own DEI-related skills.
            4. Offer organizations assistance in setting DE&I strategy and training goals that are actionable and in the forefront of the organization’s goals and work.
            5. Have individuals set a measurable diversity goal to work on outside of the training session. The goal should be just outside their comfort zone with support that encourages, not shames mistakes.

            Please keep in mind that even if diversity training for your organization seems impossible right now, you can use the criteria as an inspirational list while you start putting resources towards meaningful intentional workplace changes.

             

             

            Resources

             

             

             

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            Why It Makes Dollars and Sense to Improve Workplace Mental Health | A Workplace Blog

            May is Mental Health Awareness Month

            Things You Can Do Now To Improve Your Organization’s Mental Health – Even While Working From Home

            In the past, I would have dismissed this topic as something that is so distant to me, I would not even need to glance in its direction.

            I would much rather focus on other topics that can claim May as their month:

            American Cheese – and not just the slices in cellophane wrappers, but the artisan chesses.  The American Cheese Society encourages you to visit a local cheese producer.

            Asparagus- hard to grow, but easy to cook.

            Barbecue – obviously, go out to eat

            Bikes – featuring National Bike to School Day on May 5th

            Even, Correct Your Posture Month sounds more appealing than a discussion about mental health, and oh, so easy, to celebrate.  This website says to stand up from your desk every 30 minutes.

             

            Mental Health – no so fun and not so easy to focus on.

            While, in theory I know the stigma attached to mental health and seeking help needs to be removed; when it comes to myself it is easy to think, “I am just fine – thank you very much.”

            In actuality, being just fine would put me in the minority. 

            Forbes reported that 75% of U.S. Workers have struggled at work this past year due to anxiety caused by the Covid-19 pandemic and other recent current events.

            While many companies are mentioning their support systems more frequently to help their employees with mental health – like the Employee Assistance Program (EAP) that Metro State employees can tap into, I feel it quite unlikely that I would make that call because I feel “stressed.”  Perhaps, you are like me.  Even though you are struggling with stress, you are not ready to make an official call for help.

            So, what can you and I do to contribute to positive mental health of our workplace – especially when working from home?

            #1. Take Care of Me

            Yes, you first.  

            You cannot help others if you are unhealthy.

            1. Keep a regular schedule each day that includes specific times to:
              1. Stop and start work
              2. Connect with family and friends, and
              3. Provide self -care (time to eat, exercise, and sleep).
            2. Use relaxation techniques, such as the 5-4-3-2-1 Coping Technique
            3. Distract and redirect energy into activities that bring joy – for me – gardening
            4. Schedule time away from screens and get fresh air
            5. Set up an ergonomically correct work station

             

            #2. Take Care of Your Coworkers

            Now that you cannot gather around the water cooler each day, this is even more important.

            1. Show empathy when others share their anxiety
            2. Schedule time to routinely check in with coworkers to ward off isolation
            3. Encourage them to use the EAP if you hear something troubling
            4. Encourage them to be assertive, yet courteous, and say “no” to work or deadlines that go beyond understood boundaries
            5. Encourage them to do the five items above in “Taking Care of Me”

             

            #3. Take Care of Your Staff

            Leaders have extra responsibility in maintaining a health workplace culture.

            1. Make sure your staff is aware of EAP resources
            2. Routinely schedule 1:1 time with team members:
              1. Provide space for them to “not be OK”
              2. Help them feel connected to the vision and mission of the organization
              3. Clarify their role and responsibilities
            3. Encourage staff to set and keep regular work hours. Make sure they know that working from home does not equate to being available 24/7
            4. As guidelines change, create coworking spaces where your team can meet in person now and then
            5. If the position allows, provide flexibility for staff to control their own schedules

             

            If your organization needs some nudging to help you create a healthy work- from-home structure, remind them that

            healthy people are more productive:  they…

            • Call in sick less
            • Reduce the organization’s turnover rate
            • Have more brain capacity available to be problem-solvers
            • Reduce healthcare costs

            One final note, *I am not a mental health professional.*

            This blog is not intended to be a substitute for professional advice, diagnosis, medical treatment or therapy.

            Now, quit reading this screen and go for a walk.

             

            Resources
            5-4-3-2-1 Coping Technique for Anxiety from Behavioral Health Partners Blog from the University of Rochester Medical Center
            Coping with Stress on Healthline
            How to Keep Your Mental Health in Check When You Work From Home from We Work Remotely
            How Working from Home is Impacting our Mental Health by Bethany Garner from Business Because
            The Impact of Mental Health on Employees’ Productivity by Dennis Relojo-Howell on Psychreg
            Mental Health and Remote Work: Survey Reveals 80% Would Quit their Jobs for This by Chris Westfall on Forbes
            What Employers Need to Know About Mental Health in the Workplace published on McLean: Harvard Medical School Affiliate
            Working Remotely During Covid-19  Center for Workplace Mental Health sponsored by the American Psychiatric Association Foundation
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            Are You Fixing or Solving? / Past Expert Insights Webinar

            Past Expert Insights Webinar

            WATCH THIS PREVIOUSLY RECORDED WEBINAR HERE

            All organizations have problems— it’s how we handle them that matters!

            If it feels like your teams go in circles looking for answers to fix a problem only to have to fix it again the next month or next quarter, this webinar is for you!

            Learn the difference between fixing and solving problems so that you can help your teams make real progress towards solutions so that problems are solved the first time.

            You’ll leave knowing what it means to truly solve a problem and fixing pitfalls to avoid.

            WATCH THIS PREVIOUSLY RECORDED WEBINAR HERE

             

            ABOUT THE PRESENTER: Christine Moore


            Christine Moore is a Project (PMP®) and Process Expert along with being certified as a professional facilitator by the International Association of Facilitators.  She continues to hone the best way to fix a problem just once.  She will draw on her experiences from working with both the corporate and public sector (without naming names) to teach you what she has learned about solving problems – one time.

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            Using Conflict to Build Inclusiveness – Past Expert Insights Webinar

             

            Click Here To Watch Video

            Does An Ideal Workplace = A Conflict Free Workplace?

            The goal is to be both diverse and inclusive, not to just avoid conflict.  During this short webinar, our instructor will get you started on the journey to incorporate conflict in your workplace and how this can lead to better innovation and problem-solving.

            This webinar will teach you:

            • The challenges of competing perspectives

            • How to move from “positions” to “interests”

             

            “I cannot change the direction of the wind, but I can adjust my sails to always reach my destination.”

            ABOUT THE PRESENTER:

            Jeanette Grace

            • Title/Position
              Instructor, Metropolitan State University
            • Expert Areas: 
              • Communication
              • Customer Service
              • Employee Engagement
              • Conflict Resolution
              • Teambuilding

             

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            Pandemic Changes That Will Stick | A Workplace Blog

            “The greatest danger in times of turbulence is not the turbulence – it is to act with yesterday’s logic.”
            John Drucker

            For this article, I am taking a quick glance at how our workplace environments are likely to change in the long-term as a result of the pandemic.  It is a non-scientific shallow dive that will most likely align with what many of you have already deciphered through your own observations. For me, I find this topic intriguing because:

            1. My own personal work space will be quite different (see article on IPD move)
            2. The modes of delivering IPD instruction will continue to flex
            3. The way I interact with clients and coworkers will be quite different
            4. And (most importantly) IPD needs to prepare people for their future roles so they flex and adapt with post-pandemic work situations.

            I am interested in knowing what training you and your team will need from IPD to be productive in the post-pandemic world. As we move through this transformational journey, let me know what you need.   Email me (beth.schaefer@metrostate.edu) with your thoughts, and IPD will use those as a starting point for a survey to direct the development of new training courses – whether for you as a leader or the people you lead.

            You can slice and dice the effects of the pandemic on business in many different ways:

            1. Industries that will flourish or perish
            2. Products that will remain in high-demand while others drop down
            3. Habits of consumers driving new services while discarding others
            4. Gender workload differences and pay
            5. Awareness of systemic inequalities in workplace opportunities
            6. Urban real estate declining and small town living increasing in demand

            For the purposes of serving you better, I am looking at the main business change in your work environment- The Remote Office along with the strategies to ensure we are at least as productive as we were pre-pandemic.

            For me, the biggest jolt has been the shift from working in the communal office setting to working solo and remotely.  Almost every other change (such as increased automation, a new focus on AI, moving out of the urban setting, and the uptick with DIY and crafting) can be connected to this one change.  And, it generates a long list of new skills you may need or are still figuring out how to do better:

            • How to avoid “Zoom fatigue”

            • How to function in “hoteling space”

            • How to best communicate – especially the smaller pieces you use to say over the cubical wall or by popping your head into an office

            • How to call upon others to help you quick problem-solve or brainstorm without making it a formal virtual meeting

            • How to communicate project progress

            • How to redo all processes to fit a virtual world

            • How to structure your day

            • How to draw lines between work and home or blur the lines between work and home

            • How to prioritize your work

            • How to find, read, and draw your own insights on data

            The good news is that you are getting some help from your organizations.   According to my sources, most of you are seeing that:

            1. Your company is losing its fear of being an early-adapter of technology
            2. Your work processes are becoming more automated
            3. Your options for hybrid (some remote, some in office) work are opening up

            However, some changes are bit more challenging.  The same sources said that your managers still struggle with:

            1. How to rate and monitor your production instead of your time
            2. How to support your mental health
            3. How to manage teams with the lack of workplace structure
            4. How to make adjustments now that the systemic inequalities are coming to light

            While public and private roles share many commonalities in the post-Covid workplace, public sector managers will have additional challenges when marrying disruption with a system based on stability.  In particular, they will face unsustainable labor agreements with a shrinking tax base and less aid.  When they can hire again, their system touts longevity as a hiring benefit to younger generations who do not care about working for the same organization for 20 years but prefer flexible employment options.   To get the change they need, professional public sector leaders will need to get their councils, boards, and legislators to vote in drastic and dramatic changes.

            Again, please take a minute and let me know areas or topics where you need some support or more information.   Email me with your thoughts, and IPD will use those as a starting point for a survey to direct the development of new training courses – whether for you as a leader or the people you lead.

            I will let you know how I do on my own transition from private office at work to my den at home, and back to my new shared collaborative work space once it is built.

            Beth Schaefer

            IPD Director

            Sources

            ABC News

            BizJournal

            Careers in Government

            Forbes

            Government Executives

            Harvard Business Week

            McKinsey & Company

            Vault

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            Navigating Change in Changing Times – Past Expert Insights Webinar

            Click Here To Watch Video

            During this webinar, you will:

            • Take a quick assessment to gain insight into how you navigate change
            • Learn about the “change curve” and how it can help you ride the waves of change

             

            Click Here To Watch Video

            “To improve is to change; to be perfect is to change often.” – Winston Churchill

            If Mr. Churchill is correct; based on the last nine months, we should all be perfect by now!

            If that statement does not ring true for you, this free webinar from the Institute for Professional Development will help.

            Learn more about change and the effect it has on you, and others.

            Begin tapping into the cycles of change and use them to be productive instead of feeling like you are being tossed about at sea.

            “I cannot change the direction of the wind, but I can adjust my sails to always reach my destination

            Jeanette Grace

            • Title/Position
              Instructor, Metropolitan State University
            • Expert Areas: 
              • Communication
              • Customer Service
              • Employee Engagement
              • Conflict Resolution
              • Teambuilding

             

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            Does Your Company Need More Convincing to Send You to Business Architecture Certification Training? | A Workplace Blog

            Since Business Architecture is still a relatively new concept, your organization may be hesitant to commit.

            Here are some FAQ’s to help you persuade them to let you take Biz Arch Boot Camp.

            Q1 – You do not have the title or role of “Business Architect;” why would you need a Business Architecture certificate?

            A1 – Just like millions of people who daily use project management tools as part of their jobs without the title of Project Manager, your company can benefit from the immediate use of the techniques and concepts learned in our Business Architecture certification course.

            Q2 – What does Business Architecture do?

            A2 – It solves problems: at a department level, a division level, or (ideally) an enterprise level.  Unless your organization is problem-free, you can use the tools and concepts in your work.

            Q3 – Is there sometimes a disconnect between your company’s current execution and operational practices and its strategic vision?  

            A3 – The unique Business Architecture techniques you learn in our course will help with that.

            Q4 – Does your organization sometimes roll out initiatives that miss the mark with those who use them?   They create less value than anticipated, or worse, actually decrease the value for your customers because the correct people were not consulted before the change?

            A4 – Our Business Architecture tools teach you how to keep this from happening in the future.

            Q5 – Does your organization have more improvements and initiatives than it has resources to invest in?

             

            A5 – Yes, Business Architecture can teach you tools to help your company prioritize your resources.

            Do not wait for the official title.   Do not wait for the official department.  Start using Business Architecture today because basically…

            Business Architecture solves business problems!

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            Using Conflict to Build Inclusiveness – Free Webinar

            Register Now For Our Upcoming FREE Expert Insights Webinar

            Wednesday, March 24, 2021

            12pm Noon-1pm CENTRAL TIME

            Using Conflict to Build Inclusiveness

            Does An Ideal Workplace = A Conflict Free Workplace?

            The goal is to be both diverse and inclusive, not to just avoid conflict.  During this short webinar, our instructor will get you started on the journey to incorporate conflict in your workplace  and how this can can lead to better innovation and problem solving.

            This webinar will teach you:

            • The challenges of competing perspectives

            • How to move from “positions” to “interests”

            Registration Cut-off: March 22 at 11:59 pm

            REGISTRATION CLOSED

            Why can’t we all just get along?

            ABOUT THE PRESENTER

            Jeanette Grace

            • Title/Position
              Instructor, Metropolitan State University
            • Expert Areas: 
              • Communication
              • Customer Service
              • Employee Engagement
              • Conflict Resolution
              • Teambuilding
            Read More