Margie Campbell Charlebois

Margie Campbell Charlebois


MCD

Expert Areas:

  • Communications
  • Personality Styles
  • StrengthsFinder
  • StrengthsBased Leadership
  • Conflict Resolution
  • Emotional Intelligence
  • Dealing with Change
  • Professionalism & Professional Habits
  • Remote Leadership

    Education/Professional Certificates:

    • BS, St. Cloud State University, Double major: Marketing & Speech Communications
    • MBA, University of Minnesota Twin Cities, Carlson School of Management

      Relevant experience to topic areas:

      In addition to teaching, I’ve worked in management, as an entrepreneur, and across various levels in organizations. What I’ve learned is this: it’s always about the people. Every training focuses on what makes people feel valued, what makes teams work well, and how to eliminate the elements that sabotage them.

       

      Your philosophy of training in a nutshell:

      My goal is for every learner to see themselves in the solutions, to recognize their own capacity for growth, both professionally and personally. I want people to leave energized and genuinely excited for what’s ahead. If I’ve done my job well, they walk out with more than new skills. They walk out empowered.

      Names of any companies where you have provided the type of training you are doing for Metro.

      Throughout my teaching career, I have taught at North Hennepin Community College, Metro State University, St. Cloud State University, St. Scholastica, Minneapolis Community and Technical College, Anoka Ramsey Community College.

       

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      Sources Used for Researching AI in the Workplace

      Sources Used for Researching AI in the Workplace

       

      *Click on links at your own risk. Not all links may meet the security requirements for you or your workplace.

       

      6 Best Free AI Tools for Job Seekers to Get Hired Fast in 2025

       

      7 AI Resume Optimization Tools to Beat ATS Filters in 2026 (Jobscan, Resume Worded, and Top Alternatives)

       

      Accountalbe Acceleration: Gen AI Fast-Tracks Into the Enterprise

       

      AI Has Made Hiring Worse – But It Can Still Help

       

      The Best Resume Checkers and ATS Score Checkers for 2025

       

      Here’s how AI Can (and Can’t) Help You in Your Job Hunt

       

      Microsoft New Future of Work Report 2025

       

      Optimize your resume to get more interviews

       

      Role of Artificial Intelligence in Employee Recruitment: Systematic Review and Research Directions

       

      Superagency in the Workplace: Empowering People to Unlock AI’s Full Potential

       

      Top 10 AI Tools to Land Your Dream Job in 2025 (Free Resources)

       

      US Department of Labor Announces Framework to Help Employers Promote Inclusive Hiring as AI-Powered Recruitment Tools Use Grows

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      Best Use of AI for Your Job Search and Application

      Tips on How to Best Use AI for Your Job Search and Application

      For your brand

      1. Optimize your LinkedIn profile with an improved headline and professional summary crafted for the roles you want
      2. Use AI to analyze the roles you have enjoyed the most and suggest job titles you should seek out to experience that satisfaction again

      For your Master Resume

      1. Build a master version of your resume with all your achievements that you can tailor for each application using the extracted keywords for each role
      2. Focus on the roles you want:
        1. Collect 3-5 target descriptions of roles you want
        2. Copy text from those real postings into AI and request it to tailor your master resume for those required skills, tools, and responsibilities across roles
        3. Use AI to identify the hard skills, soft skills, and industry terms that appear repeatedly and build those skills and keywords into your master resume

       

      Click Here For a Printable PDF

      For research

      1. Using your master resume, use AI to search for high-match jobs with your skills and experience
      2. Read the company’s reports for the past year and analyze job openings to get their most frequently used traits and skills into your cover letter and resume that echo their needs
      3. Check if employers have a policy for acceptable AI use in applying for jobs

      For resume-writing

      1. Pass Applicant Tracking Systems (ATS) screening using resume checkers for posting alignment
      2. Quantify achievements wherever possible – AI prioritizes measurable results, so include numbers, percentages, or scope to show impact clearly
      3. Format your resume
      4. Customize your master resume for a specific role
        • Incorporate industry-specific language
        • Translate your experience into the same terminology employers use – ATS systems match based on phrasing, not intention
      5. Revise your resume for readability for the hiring manager after passing the initial ATS screening

       

      To Pass ATS Screening

      1. Use standard headings:
        1. Work Experience
        2. Education
        3. Skills
        4. Certifications
        5. Summary
      2. Use Common Fonts
        1. Arial
        2. Calibri
        3. Helvetica
        4. Georgia
      3. Avoid this formatting:
        1. Text inside tables or text boxes
        2. Two-column layouts
        3. Fancy formatting
        4. PDFs that are actually images instead of readable text
        5. Untraditional section headings – Use Work Experience, not Career Journey

      For Cover Letters

      1. Tailor your cover letter for a specific application
      2. The ATS may note gaps in employment history; this is where your cover letter can help provide an explanation

      To Prepare for an Interview

      1. Research who will be on the search team
      2. Look up best practices for interviewing
      3. Generate mock interview questions – focus on a particular role or industry for best results
      4. Check if the company uses bots for the opening interview rounds, and, if so, use AI to practice talking to a bot

      Temper your AI Use

      1. Do not look like you used AI – check AI’s work
      2. Do not just cut and paste keywords from the posting for repetitive use in your resume
      3. Do not invent skills or achievements
      4. Do not use AI to complete assessments
      5. Do not use AI during your interview
        1. If you start every question by saying, “Let me think for a minute,” interviewers will know that you are using AI to compose your answer.
        2. If you are not going to have AI compose every answer you give at work, you should not use it to compose your interview conversations
      6. Do not automatically respond information you did not request
        1. You may receive fake links to fake jobs. If you are unsure that you requested information from the source of the link, look it up before clicking.
      • Why? You provide information in an application that is then used to steal your identity.
      • Job scams – crafting fake jobs to apply to – are a common scam

      Sources for this information

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      Why Are Some People So Difficult to Manage? | June 2026 Webinar

      Why Are Some People So Difficult to Manage?

      Presenter: Jeannette Grace

      Date and Time: 
      Wednesday, June 10, 2026
      12 noon – 1 pm

      Registration Closes: 
      Tuesday, June 9, 2026, 11:59 pm

      Audience:

      Audience: 
        • Managers, team leaders, and HR professionals
        • Mentors and mentees from all generations
        • Organizations interested in enhancing workplace culture and collaboration

      Sometimes we just can’t understand why someone is so difficult. It’s much simpler than you may realize. When we identify the driver beneath a behavior, we have taken the first step to remove roadblocks that cause unproductive conflict.  

      Takeaways:
      1.      Understand how the brain creates difficult behavior.
      2.      Identify common difficult behaviors.
      3.      List four drivers of difficult behavior.

      REGISTER HERE

      More About the Presenter:

      Jeannette Grace

      Click Here For More Info

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      Strategies for Remote & Hybrid Team Management | May 2026 Free Expert Insights Webinar

      Strategies for Remote and Hybrid Team Management 

      Presenter: Margie Campbell Charlebois

      Date and Time: 

      Tuesday, May 12, 2026,

      12 noon – 1 pm

      Registration Closes: 

      Monday, May 11, 2025, 11:59 pm

      Audience:

      Audience: 
        • Managers, team leaders, and HR professionals
        • Mentors and mentees from all generations
        • Organizations interested in enhancing workplace culture and collaboration

      Managing a Remote/Hybrid Team:  It’s the same AND different!  Remote and hybrid work is here to stay, but most managers were never trained for it. In this month’s Expert Insights session, we share what the latest research says about remote and hybrid work, along with what the best distance managers do differently. Walk away with new thinking on trust, purpose, and what it really takes to lead people you don’t see every day.  

      Takeaways:
      • Explore what it takes to build real trust and belonging across distance
      •  Understand how to connect your team to a shared sense of purpose
      •  Hear strategies for what the most effective hybrid leaders intentionally do that others leave to chance.

      REGISTER HERE

      Interested in Change Management?

      Make sure to check out the upcoming April course:

      Leading Teams Through Change: An Experiential Learning Workshop

      Whether you work in government, manufacturing, corporate, or non-profit, you will connect with Grolson’s change experience and learn lessons to apply to your own efforts at leading change.

      Virtual and In-Person Options Available!

      More About the Presenter:

      Margie Campbell Charlebois

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      Change Management Vs Change Leadership: What’s the Difference? | April 2026 Expert Insights Webinar

      Change Management Vs Change Leadership: What’s the Difference?

      Presenter: Christine Moore

      Date and Time: Monday, April 6, 2026, 12 noon – 1 pm

      Registration Closes: Monday, April 6, 2025, 11:59 pm

      Audience:

      • Audience: 
        • Managers, team leaders, and HR professionals are tasked with implementing change
        • Organizations that are ready to deal with major changes.
        • Organizations that have stumbled in implementing change in the past

      These terms are often used interchangeably, but they are very different.    In this session, we’ll explore both the leadership and management aspects of change and why we need both to realize transformative change. 

      Takeaways:
      • Knowing the difference between change leadership and change management.
      • Prepared to answer important questions about your own (past or present) change initiatives.
      • Able to analyze your own change skills.

       

      REGISTER HERE

      Interested in Change Management?

      Make sure to check out the upcoming April course:

      Leading Teams Through Change: An Experiential Learning Workshop

      Whether you work in government, manufacturing, corporate, or non-profit, you will connect with Grolson’s change experience and learn lessons to apply to your own efforts at leading change.

      Virtual and In-Person Options Available!

      More About the Presenter:

      Christine Moore

      More Information on Presenter

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      Resiliency Training | The 4 R’s of Resilience: Tools to Recharge, Refocus, and Reclaim Your Energy

      The 4 R’s of Resilience: Tools to Recharge, Refocus, and Reclaim Your Energy

      Course Description:

      In today’s high-demand work environment, professionals are more susceptible than ever to stress, fatigue, and burnout. But resilience isn’t just about pushing through—it’s about being intentional with your energy, mindset, and choices. This highly interactive workshop introduces the 4 R’s of Resilience—Recognize, Reframe, Respond, and Recover—as a practical toolkit to help participants build sustainable habits that support well-being and effectiveness at work. Through reflection, dialogue, and experiential activities, attendees will leave recharged and equipped with strategies to apply now.

      Objectives: 

      By the end of this session, participants will be able to:

      • Identify personal signs of stress and burnout using the “Recognize” framework.
      • Practice cognitive reframing techniques to shift stress-driven thoughts.
      • Apply micro-response tools to navigate stress more intentionally.
      • Create a personalized recovery plan to restore energy and prevent burnout.

      More Training Options for the 4 R's

      Free Expert Insights Webinar on the 4 R's

      The 4 R’s of Resilience: A Practical Hour to Reset and Recharge

      Free Training Resource on the 4 R's

      The 4 R’s of Resilience: A Practical Hour to Reset and Recharge

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      Mindfulness in High-Pressure Environments Employee Training

      Workshop Description:

      High-pressure work environments can intensify stress, reduce focus, and strain relationships—especially in roles where decision-making, service delivery, and accountability are constant. This interactive 2-hour workshop introduces mindfulness as a practical, inclusive skill set for navigating pressure without burnout. Participants will explore accessible mindfulness techniques that support emotional regulation, clarity, and presence, while honoring diverse work styles, identities, and lived experiences. The session emphasizes application over abstraction, helping participants integrate mindfulness into real-time workplace situations.

      Key Learning Objectives:

      By the end of this workshop, participants will be able to:

      1. Recognize how chronic stress and high-pressure conditions impact focus, behavior, and interpersonal dynamics in the workplace.
      2. Practice mindfulness techniques that promote calm, clarity, and grounded decision-making in moments of pressure.
      3. Apply inclusive mindfulness strategies that respect individual differences, cultural contexts, and varying responses to stress.
      4. Build personal awareness and self-regulation skills that support resilience, well-being, and sustained performance at work.
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      Energy Management Training for Professionals

      Workshop Description:

      Sustaining performance in today’s work environments requires more than time management—it requires intentional energy management. This interactive 2-hour workshop helps professionals understand how physical, emotional, mental, and relational energy influence effectiveness, decision-making, and well-being at work. Through a resilience- and equity-informed lens, participants will examine common workplace energy drains and learn practical strategies to manage energy across varying demands, roles, and identities. The session emphasizes realistic, adaptable tools that support sustainable engagement rather than burnout.

      Key Learning Objectives:

      By the end of this workshop, participants will be able to:

      1. Identify personal and workplace factors that drain or replenish energy throughout the workday.
      2. Understand the connection between energy, stress, performance, and emotional regulation.
      3. Apply practical strategies to manage energy across high-demand tasks, transitions, and interpersonal interactions.
      4. Develop greater self-awareness to support sustainable productivity, resilience, and overall well-being at work.
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