Why Are Some People So Difficult to Manage? | June 2026 Webinar

Why Are Some People So Difficult to Manage?

Presenter: Jeannette Grace

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Sometimes we just can’t understand why someone is so difficult. It’s much simpler than you may realize. When we identify the driver beneath a behavior, we have taken the first step to remove roadblocks that cause unproductive conflict.  

Takeaways:
1.      Understand how the brain creates difficult behavior.
2.      Identify common difficult behaviors.
3.      List four drivers of difficult behavior.

Audience:

Audience: 
    • Managers, team leaders, and HR professionals
    • Mentors and mentees from all generations
    • Organizations interested in enhancing workplace culture and collaboration

More About the Presenter:

Jeannette Grace

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Strategies for Remote & Hybrid Team Management | Free Expert Insights Webinar

Strategies for Remote and Hybrid Team Management 

Presenter: Margie Campbell Charlebois

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Managing a Remote/Hybrid Team:  It’s the same AND different!  Remote and hybrid work is here to stay, but most managers were never trained for it. In this month’s Expert Insights session, we share what the latest research says about remote and hybrid work, along with what the best distance managers do differently. Walk away with new thinking on trust, purpose, and what it really takes to lead people you don’t see every day.  

Takeaways:
  • Explore what it takes to build real trust and belonging across distance
  •  Understand how to connect your team to a shared sense of purpose
  •  Hear strategies for what the most effective hybrid leaders intentionally do that others leave to chance.

Audience:

Audience: 
    • Managers, team leaders, and HR professionals
    • Mentors and mentees from all generations
    • Organizations interested in enhancing workplace culture and collaboration

More About the Presenter:

Margie Campbell Charlebois

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Change Management Vs Change Leadership: What’s the Difference? | April 2026 Expert Insights Webinar

Change Management Vs Change Leadership: What’s the Difference?

Presenter: Christine Moore

Date and Time: Monday, April 6, 2026, 12 noon – 1 pm

Registration Closes: Monday, April 6, 2025, 11:59 pm

Audience:

  • Audience: 
    • Managers, team leaders, and HR professionals are tasked with implementing change
    • Organizations that are ready to deal with major changes.
    • Organizations that have stumbled in implementing change in the past

These terms are often used interchangeably, but they are very different.    In this session, we’ll explore both the leadership and management aspects of change and why we need both to realize transformative change. 

Takeaways:
  • Knowing the difference between change leadership and change management.
  • Prepared to answer important questions about your own (past or present) change initiatives.
  • Able to analyze your own change skills.

 

REGISTER HERE

Interested in Change Management?

Make sure to check out the upcoming April course:

Leading Teams Through Change: An Experiential Learning Workshop

Whether you work in government, manufacturing, corporate, or non-profit, you will connect with Grolson’s change experience and learn lessons to apply to your own efforts at leading change.

Virtual and In-Person Options Available!

More About the Presenter:

Christine Moore

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Business Transformation: Organizing Chaos | Past Expert Insights Webinar

Business Transformation: Organizing Chaos

Presenter: Mandy Spiess

Audience: ALL

  • Managers, team leaders, and HR professionals
  • Project Managers, Program Managers, Business Analysts
  • C-Suite
  • Business and enterprise architects
  • Employees seeking career development opportunities

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Description:
This webinar will explain why business transformation has become a common requirement for many organizations, but can often be chaotic and unpredictable.  This webinar will offer some practical tips and techniques, such as business architecture, to help plan for the unexpected.

Take-aways:
  • Understanding the need for business transformation
  • Putting a plan together for business transformation
  • Identifying, anticipating, and responding to risks and common challenges

More About the Presenter:

Mandy Spiess

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The 4 R’s of Resilience | Past Expert Insights Webinar

The 4 R’s of Resilience: A Practical Hour to Reset and Recharge

Presenter: Eric Dormoh

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Burnout and chronic stress are common in today’s workplaces, but they don’t have to be. In this webinar, you’ll learn about the 4 R’s of Resilience: Recognize, Reframe, Respond, and Recover. This framework will help you reset your mindset, manage pressure, and conserve your energy. This session is not just a lecture; it’s a chance to take a break, reflect, practice simple tools, and leave with practical strategies you can use right away.

Take-aways:
  • Understand the early signs of burnout and how to recognize them in themselves and others
  • Practice simple reframing techniques to shift out of a stress spiral
  • Learn how to respond with intention, even in difficult moments
  • Build a quick daily recovery plan to manage stress before it builds

Audience: ALL

  • Managers, team leaders, and HR professionals
  • Organizations interested in enhancing workplace culture and collaboration

More About the Presenter:

Eric Dormoh, Jr

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The Change Transition: It’s a Human Thing | August 2025 Expert Insights Webinar

The Change Transition: It’s a Human Thing

Past Expert Insights Webinar

The mantra “Change is Hard” is insufficient. 

Change and the transition process that creates change is human

And humans are unique and messy.  While change management provides valuable tools to organizational leaders, the fact is that each human experiences each change in a different way and at a different pace.  That is why organizational change occurs one person at a time.  This Expert Insights session will present a Transition Process theory.

Take-aways:
  • Learn a research-supported transition process
  • Understand why some change is hard, and some change is easy
  • Appreciate the transition process that others are experiencing

Audience: ALL

  • Managers, team leaders, and HR professionals
  • Mentors and mentees from all generations
  • Organizations interested in enhancing workplace culture and collaboration
  • Employees seeking career development opportunities

Watch Video Here

Interested in Learning More About Change?

Leading Teams Through Change: An Experiential Learning Workshop

Items you will learn:

Change Theory is not a new topic, but it remains a challenging concept for leaders to apply. 

  • Leaders who cheerlead the change and believe it will be the magic bullet
  • Leaders and employees who are cautiously optimistic
  • Leaders who are protecting their jobs and/or the positions under their division
  • Those who see nothing good coming from the change and dig in their heels to fight it.

More About the Presenter:

Christine Moore

Expert Areas: 

  • Project Program & Portfolio Management
  • Agile Methodologies
  • Immersive Simulation

Education/Professional Certificates:  

  • Bachelor’s degree in Management Information Systems from Augsburg College in Minneapolis
  • Pursuing a Master’s degree in Human Resource Development and Organizational Change Leadership.
  • Certified as a Project Management Professional (PMP®) by the Project Management Institute (PMI®).
  • Certified as a professional facilitator by the International Association of Facilitators.
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Business Architecture 201: Part 1 – Business-Object Oriented Capabilities and their Relationship to Information | Past Expert Insights Webinar

Business Architecture 201: Session 1

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This session will focus on business capabilities and their role and position in the larger business architecture framework.  It will explain how capabilities can be used as building blocks to achieve the outcomes an organization strives to define and execute and demonstrate how capabilities use and modify information with an example drawn from ongoing work to transform Minnesota’s human service delivery systems.

About the Series:

This series will explore the core business architecture domains that DHS is leveraging to integrate service delivery and develop an enterprise portfolio of products.   The series will be especially helpful to the public sector and others whose product is a service, rather than a tangible item for purchase.

Watch Video Here

 

As the name 201 suggests, those with some background in business architecture or enterprise architecture may find the series more informative.

Watch Video Here

 

ABOUT THE PRESENTER:

Katherine (Kit) Shelton from the Department of Human Services (DHS) for the State of Minnesota is applying business architecture to help DHS transform service delivery by coordinating distributed work to integrate services and transition to a product operating model. She and two other Enterprise Business Architects in the Agency Effectiveness Administration lead a cross-functional team of business experts from all over the department to apply shared principles and common standards across business units to integrate multiple perspectives into a single enterprise-wide business framework.

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The Modern Business Architect: Lessons from the Field: Part 1 – A Business Architect’s Role in Product Management | Past Expert Insights Webinar

Expert Insights Webinar

WATCH VIDEO HERE

A Business Architect’s Role in Product Management

This is Part One of a Three Part Series:

The Modern Business Architect: Lessons from the Field

Audience:

You do not need to be a business architect to find this series useful, others will also find benefits for themselves and their organizations

  • Enterprise architects
  • product owners
  • project managers
  • business analysts

Learn more about how product managers can use business architecture in their roles.

WATCH VIDEO HERE

 

WATCH PART TWO:

Getting the Business to Care About Business Architecture

WATCH PART 3:

 Modern Approaches to Collaborating Across Architecture Disciplines

ABOUT THE PRESENTER

Dean Heltemes

A Modern Business Architect working in the field and teaching for Metro State’s business architecture program.

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Cybersecurity Employee Training | September 2024 Expert Insights Webinar

Cybersecurity Employee Training

Presenter: Karen LaPlant

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AUDIENCE

Anyone who uses a computer or phone to do work.

We all use the Internet while at work or while we are working remotely, so everyone needs to practice cyber safety.

This Expert Insights webinar will be a general overview about cybersecurity for anyone working at a company.

The goal of this training is to present information in a clear manner so that you know exactly what to do, and what not to do, to keep yourself safe when using the Internet.

Take-aways: 

After this session, you will:

  1. Understand your role in keeping your organization safe from cybersecurity attacks.
  2. Learn to identify scams and malware.
  3. Build secure passwords and authentications.
  4. Receive a checklist to protect information – for both yourself and your organization.

More About the Presenter:

Karen LaPlant

Karen LaPlant is a retired educator, but still teaches online computer courses for many MinnState Colleges. She taught full-time at Hennepin Technical College (HTC) for almost 30 years in the Information Technology Program area. She has also created the Business program at HTC and loved teaching E-Business.

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The Modern Business Architect: Lessons from the Field: Part 2 – Getting the Business to Care About Business Architecture | Past Expert Insights Webinar

Past Expert Insights Webinar

WATCH VIDEO HERE

The success of a business architecture practice is tied to how well the business architect partners with the business and demonstrates value.

In this session we will discuss some tips and techniques for getting your business stakeholders to become your greatest champions.

Audience:

You do not need to be a business architect to find this series useful, others will also find benefits for themselves and their organizations

  • Enterprise architects
  • product owners
  • project managers
  • business analysts

 

WATCH PART ONE:

A Business Architect’s Role in Product Management

WATCH PART THREE:

Modern Approaches to Collaborating Across Architecture Disciplines

ABOUT THE PRESENTER:

Dean Heltemes

A Modern Business Architect working in the field and teaching for Metro State’s business architecture program.

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