Jeannette Grace

Title/Position
Instructor, Metropolitan State University

Expert Areas: 

• Communication
• Customer Service
• Employee Engagement
• Conflict Resolution
• Teambuilding

Education/Professional Certificates:  

• AAS: Sales & Management from St. Cloud Community and Technical College
• BA: Major – Professional Communication: Speech emphasis; Minor – Psychology from Metro State
• MA: Communication from Bethel University
• Certified Qualified Administrator of Intercultural Development Inventory®

Relevant experience to topic areas:  

Sales

• worked as Professional Relations Representative for medical practice
• managed a private optometric practice

Facilitation

Jeannette has been facilitating learning since 1995 as:

• a college faculty member
• supervisor of training and personnel development;
• consultant
• partner with MnSCU colleges

Philosophy of training in a nutshell:   

I believe learning should be fun and inspiring. My role is to open learners to the material and empower them to apply it. I create the opportunity for growth and then let the learner own the action.

Training and teaching experience:   

• PMI Minnesota’s Professional Development Days
• Faculty in Metropolitan State University Decision Sciences department
• University of Minnesota’s Applied and Professional Studies department

Why instructor is excited about teaching at Metro State:   

• First, as an alumnus of Metro State, I believe in the quality education they provide.
• Second, the Institute for Professional Development is forward-thinking and focused on providing information and skills to businesses and their people on the front end of the trends.