Jeannette Grace

Jeannette Grace

Instructor, Metropolitan State University

Expert Areas: 

  • Communication
  • Customer Service
  • Employee Engagement
  • Conflict Resolution
  • Teambuilding

Education/Professional Certificates:  

  • AAS: Sales & Management from St. Cloud Community and Technical College
  • BA: Major – Professional Communication: Speech emphasis; Minor – Psychology from Metro State
  • MA: Communication from Bethel University
  • Certified Qualified Administrator of Intercultural Development Inventory®

Relevant experience to topic areas:  


  • worked as Professional Relations Representative for medical practice
  • managed a private optometric practice


Jeannette has been facilitating learning since 1995 as:

  • a college faculty member
  • supervisor of training and personnel development;
  • consultant
  • partner with MnSCU colleges

Philosophy of training in a nutshell:   

I believe learning should be fun and inspiring. My role is to open learners to the material and empower them to apply it. I create the opportunity for growth and then let the learner own the action.

Training and teaching experience:   

  • PMI Minnesota’s Professional Development Days
  • Faculty in Metropolitan State University Decision Sciences department
  • University of Minnesota’s Applied and Professional Studies department

Why instructor is excited about teaching at Metro State:   

  • First, as an alumnus of Metro State, I believe in the quality education they provide.
  • Second, the Institute for Professional Development is forward-thinking and focused on providing information and skills to businesses and their people on the front end of the trends.