AI in the Workplace: 5 Realities Every Job Seeker Needs to Understand About AI

By: Beth Schaefer, IPD Director

My introductory AI article, AI, Am I Right?  suggested that I do not intentionally use Artificial Intelligence (AI) in the workplace, but in reality, I use AI all the time for my work.  AI will eventually level out and become more efficient, but it’s not going to leave the workplace; therefore, let’s discuss how to get the most from your AI interactions with the series AI in the Workplace.

And, let’s start at the beginning: using AI to secure a job. Whether you love AI or distrust it, the truth is simple: job seekers who understand how AI screens, sorts, and evaluates candidates will outperform those who don’t.  Here are 5 realities that job seekers need to navigate.

  1. Your AI prompts determine your results.

To work with AI, you’re going to need to use AI, so learning best practices for AI will be a good investment of your time.  Any use of AI is all about the prompt. I highly recommend this free course on AI prompting.  Even if you do the first 3 modules, it will make your use of AI more accurate and efficient. This “old” adage still applies: Bad data in; bad data out.

2. Your resume must pass an algorithm before it reaches a human.

While not every job you apply for may use an Applicant Tracking System (ATS), an estimated 90% of companies are using them including 99% of Fortune 500 companies.  These systems use algorithms to screen and score resumes much faster than human review.

This raises the importance of including the correct keywords in your resume. For example, if the job description says project coordination, and your resume says project support, the ATS may not match them — even though a human would.  ATS systems match patterns, not concepts. Even so, do not use the “kitchen sink approach” for resume keywords, since ATS’s have a 67% rejection rate of resumes that have 20+ skills listed.  Instead tailor each resume to each posting you apply to.

Click Here For a Printable PDF of Job Seeking Advice

3. ATS parsing errors eliminate qualified candidates every day.
An ATS parses out a resume by extracting pieces of information by category. Parsing out, to me, is an old-fashioned phrase that my grandma would use (“I will parse out the strawberries so each of you gets the same amount.”) For resumes, the parsing categories are:
• Name
• Contact info
• Job titles
• Dates of employment
• Skills
• Education
• Certifications
If this information is presented in an unsupported format, such as a text box, it will be difficult for the ATS to find the information, and your resume may not pass ATS screening. The ATS rate of rejecting resumes due to formatting is 12% and for parsing issues (not being able to find the most necessary information for whatever reason), the rejection rate is 23%. To see if your resume is readable to AI, use a free resume checker. Some of those options are in the resource list at the end of the article.

4. AI can reduce bias — or amplify it.
One of the reasons employers want to use AI for screening is that it can reduce the bias that humans bring (often subconsciously) to the applicant screening process. This is good news for those who are most often eliminated due to bias; however, bias doesn’t disappear just because a machine is involved — it simply becomes harder to detect.

The bad data in, bad data out rule applies here as well.

The rules an ATS uses to screen candidates are set by humans. Unless those rules are set by a skilled person who is deliberately trying to remove bias, the algorithm might end up with the same biases as the humans involved. Currently, there are no existing laws or regulations for using ATS that ensure the process is equitable or even meets existing HR guidelines stated on an organization’s website.

As a job applicant, you cannot influence unconscious bias from an ATS any more than you can from human review. But the next time you apply for a job that you seem perfect for, and you do not move forward in the process, know that the candidate selection process, with or without ATS, is still far from perfect.

5. AI can help you prepare for interviews more effectively than ever.
Some organizations are using AI to conduct first-round interviews; therefore, they use AI to talk to AI. Use your newly acquired prompting skills to predict interview questions and prepare responses. If you can prompt better than your other candidates (and this includes using AI for company research), you will be better prepared. Do refrain from just having AI write your responses, or you will just sound like AI- and maybe like all the other candidates. Remember, the interview technique: STAR. State the situation or challenge; explain your task or role in the situation; describe the action you took and emphasize the result you achieved. This will help keep your interview answers focused on you rather than AI’s generic responses.

If you’re entering the job market, AI isn’t optional — it’s part of the process. Use it intentionally, understand how employers use it, and you’ll have a better chance of standing out in a crowded field.

Whether you’re actively sending out resumes or haven’t job-hunted in years, this is a lot of information to unpack. And, this is just the tip of the iceberg of job-searching in the AI world.  Your best bet for uncovering what is below the surface might just be AI itself.

Visit the sources used to write the article below to learn more.

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A.I. – Am I Right?

By: Beth Schaefer, IPD Director

A few years ago, I wrote an article about the value of the curmudgeon in the workplace.  One of the values is that the curmudgeon is willing to say what others are reluctant to say, but are thinking.  Today, I put on my curmudgeon hat to say that I have so many questions on how AI will shape the workplace that I should just write a stand-up routine about it rather than an article.

AI – Am I right?

“AI, a Fitbit, and Crypto Currency walk into a bar…”

“Knock, Knock.

Who’s There?

“AI”

“AI Who?”

“AI hope you’re ready because I have already written your project management plan, turned your spreadsheet into a pivot table, and helped you write this joke.”

I admit it.  I have been avoiding writing about the topic of AI in the workplace.  Topic?  That is the wrong word…  infiltration.

And that is my first problem with AI: it is becoming so ingrained in the workplace that it is hard to pretend it is not there, looking over my shoulder, waiting to kibitz. If I do not embrace AI, will the workplace future pass me by?  But if I leverage AI, then each time I use it, am I actually feeding it the information it needs to replace me and make my role obsolete?  I hear about how corporate is using special AI platforms that protect their intellectual property and innovations.

  • My trivia partner can wax poetically about how he uses AI to write code, test code, and collaborate on code to more quickly and accurately improve software for his transportation firm. And, how glad he is that he will retire before his job is replaced by AI.
  • I have heard that statistics as high as 87% of organizations are using AI to do their hiring, including interviews. Job-seekers wisely started using AI to submit materials and provide answers to interview questions.  And, now that AI is talking to AI and all the candidates are indistinguishable, they are moving back to using people to do hiring again.
  • One of my instructors told me about an organization that uses AI to examine data on how train tracks wear out and how frequently to repair the tracks based on the size of the damage and the weather, and then built a machine that can cruise down the tracks, making some repairs, but ignoring others that can go longer without impacting performance. OK – that sounds pretty cool.

I am not seeing those types of sophisticated uses in my organization, but that does not mean it is not happening, because AI can be sneaky.

And that brings me to the second problem with AI; I do not understand how it works.  My workplace provides access to Copilot.  I also have a personal Copilot subscription that I use at home.  I have heard that different AI platforms are better at different skill sets (much like people), but I still have many questions:

  • Where does the information come from?
  • Am I stealing someone else’s work?
  • Is it ethical?
  • Do I have to announce every time AI gives me the assist?
  • If we quit providing original content to the internet, will we enter a collective closed information loop that is stuck in 2026?
  • How much of the water supply am I using up each time I use AI at work?

On the other hand, I do not really understand how I can both see and talk to my friends living in other states without the use of lines or cables, and I use that technology.  I still remember when Jane Jetson put on her public face to talk on her video phone that was plugged into the wall, and we thought that was far-fetched.  I have clearly embraced wi-fi as I am currently working remotely from home in my blouse and sweatpants – thinking about how antiquated the Jetsons have become.

And, not quite knowing how AI gets information, brings me to my third problem; it is not always right – sometimes it uses falsehoods.  I try to be aware, use common sense, and check what it tells me.  I ask it to provide its sources so that I can check their credibility and AI’s accuracy in interpreting the information, but… I am not sure that everyone is doing that.

And because AI prevaricates without even being aware that it does, my fourth problem is that I have AI trust issues.  Does AI have my best interests as its goal?  Apparently, AI has been in my life for years, but through a third party in the background – not directly tapped by me with questions or commands. It has already been affecting what I see when I search the internet based on my previous searches. It gives me suggestions of what to buy on Amazon based on what I purchased before.  Yet, I can watch Anne of Green Gables on Netflix, and it says, based on Anne of Green Gables, you should watch The Imperfects. Should I, or is AI trying to offload low-performing shows?  Who is AI actually working for? Is it me?

And, because AI uses alogorithms – it’s filled with bias.  It can be easy to view AI as neutral, but it’s not.  AI uses what it believes it already knows about us to provide information that it thinks we want to hear. Do we need another Yes person in the workplace? The AI on my home laptop focuses only on recipes that can go into the freezer because twice I have asked it for freezer-friendly recipes.  AI – you do not know me like that!

To sum it up… AI is –

  • after my job
  • difficult to understand
  • sometimes lying to me
  • giving me bad advice
  • just telling me what it thinks I want to hear

Maybe instead of AI training, I need to take a course on Dealing with the Difficult Coworker. 

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It’s Thanksgiving: Do the Butterfly (Not the Turtle) | A Workplace Blog

Have you ever had a friend or coworker who was going through a difficult time?  Maybe they had a life or work situation going awry, or maybe they just felt down, and could not really pinpoint why.

And, you wanted to help.

One of our first (and, not necessarily wrong) impulses is to spoil that person.  You bring them a gift or some flowers or their favorite take out.  Or you eat a quart of ice cream together.  You look for a way to indulge them.  You focus on them. You assist them in what I call “turtling up.”

Do not mistake me: I am a fan of “turtling up.”  There are times when I feel the need to withdraw from socializing.  When I feel overwhelmed, I find a weekend, and I turn down social engagements.  I spend the weekend just hanging out at my house.  I do not have to be anywhere at any specific time, wearing a specific type of clothing with a specific food to share or gift to buy.  Having a whole weekend without any “shoulds” is very freeing.  As an introvert, I find that sort of downtime to be re-invigorating.

However, if I were to do it every weekend, turtling up would not be a healthy choice for me.  If you know someone who seems to be a perpetual turtle because of the stress in their life, consider helping them be a butterfly of kindness.  Instead of indulging them with their favorite things, help them spread kindness and generosity to others.  It’s the butterfly effect of kindness.

The mental health benefits of doing simple acts of kindness are well-researched.  The American Psychiatric Association website has more detailed information if you would like to learn more, but, basically, we feel better when we help others.  (This may be why we choose to indulge our friends who are feeling down, because it makes us feel better!).  However, when you help someone focus on others, they:

  • Quit thinking about their own worries – even for a short time
  • Build their self-esteem
  • Decrease cortisol (stress hormone) and increase oxytocin (joy hormone)
  • Connect to you and others
  • Feel a sense of purpose and accomplishment

Thanksgiving, the season of gratitude, provides many additional opportunities to help others.  So, do the investigating on behalf of your person, and find some ways to give kindness that they will find appealing and easy to do. Then, instead of a coffee or dessert meet-up, schedule a time to volunteer together.

Here are some of my local favorites, but you probably already have your own too:

Feed My Starving Children – Schedule one night to pack food that gets sent around the world.

Hope 4Youth – Shop for and drop off needed donation items for homeless youth or cook a meal.

My Very Own Bed – Make blankets or deliver new beds that go to children who need one.

PinkySwear – Write a letter of encouragement to a child with cancer.

Another strategy is to volunteer as a group of coworkers or friends since it does not single out the person you would like to assist in being a butterfly of kindness. Considering using this website HandsOn Twin Cities, to find an option that works for a group of people to help others, have fun, reduce stress, and build connections.

When someone is feeling blue, helping them to spread kindness has triple the benefit:

  1. You feel good helping the person in your life
  2. They feel good showing kindness to others
  3. The person(s) who receives your kindness feels love.

Go forth during this season of gratitude and use the power of the kindness butterfly—you might not miss turtling at all.

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Politics in the Office: Part 3

Top 10 List for Leaders

By Beth Schaefer
IPD Director

Despite your best efforts for a creating a respectful workplace for civil discourse (See Part 1 and Part 2 of Politics in the Office), the day after the election, there will be winners and losers.  Do not assume everyone on your team will share your own response to the election results.

And…as the first 2 parts discussed, it is not just about red and blue, but about policies that will affect people’s families, economic status, religious beliefs, and healthcare.  Regardless of who wins, the people on your team will face an unknown future.  And, the unknown can bring fear, and fear can bring stress.

Consider these 10 strategies to assist your team through the most-intense weeks before and after the election:

  1. Accept a decrease in productivity.  Just like the December holidays or a warm sunny summer afternoon in Minnesota, the pace of work will slow down.  Plan for it rather than fight it.
  2. Plan your schedule and deadlines.  If you know that your team will be especially distracted during the weeks before and after the election, avoid creating deadlines for your most critical projects or project pieces during that time.
  3. Focus on work.  While productivity may decrease, you are still in the workplace.  You can direct people to focus on work rather than half-day discussions at the water cooler.  Consider tasks that are easy to complete.  Perhaps that will be a good week to do some “housekeeping” work (updating files, cleaning emails) that improves productivity overall but is easy to do.
  4. Model respectful discourse.  If you set political discussion boundaries, remind your team that they are still in effect after the election too.  If you did not set boundaries, consider doing so.  Be ready to respectfully end political discussions that are too long or are disrespectful.
  5. Be consistent.  Treat all your team members the same even if their politics are different than yours.   Make sure the guidelines you put in place are evenly enforced.  If someone’s political discourse is disrespectful or harassing, as the leader, you need to address it.  See Part 2 for strategies.  When your team sees that you are serious about a safe space at work, it can reduce their stress.
  6. Schedule check-ins.  If you do not currently do 1:1 check-in with your team members, this may be a good time to start.  Use check-in time to see if they are feeling extra stress in general.  You can do this without asking about political preferences. If they are having trouble focusing, suggest work that needs to be completed, but is not too challenging. This is also a good time to address any political talk that is not following the guidelines.
  7. Listen with empathy and seek to understand.  Even if your politics are different, you can still listen to why people are disheartened by the results and provide empathy.  See the article Heard! for a review of empathetic listening strategies.
  8. Suggest a media break.  If the elections seem to be stressing out members of your team, suggest they step away from media and social media for a few days.  Research is clear that social media can compound stress.
  9. Be ready with resources. Have your organization’s Employee Assistance Program links at the ready.  Share them with individuals as needed or proactively share them with your team.
  10.  Care.  While this article is framed through the lens of workplace productivity, genuinely caring about your individual team members is one of the best ways to help them avoid burnout– whether it is due to the election or any other endless factors that contribute to life and work stressors.

Follow Up Note: In the Part 2 article, I failed the beginning assessment for leaders.  I am happy to report that since I wrote that article, my organization provided training to staff and leaders on what types of political activity are acceptable in our workplace.  The session was informative and clarified several guidelines for me.  Since I work in education, our workplace guidelines are probably a bit trickier than most, and that made the training all the more helpful.

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Politics in the Office: Part 2

By Beth Schaefer
IPD Director

Quick Quiz

  1. Does your workplace have a policy about discussing politics in the workplace?
  2. Does your workplace have policies on political ads in your office window, on your desk, on a button for your lapel or a T-shirt you wear?
  3. Do you know what those polices allow and prohibit?
  4. Do you know how to enforce it as a leader or how to diplomatically inform a coworker?

Here are the answers that I had before I did the research for this article:

  1. Maybe
  2. Maybe
  3. No
  4. No

Yes, it’s a Problem.

In Politics in the Office: Part 1, I wrote about my personal uncomfortable experience with political discussions in the workplace; however, research shows that I am not alone.

  • 60% of American workers find political discussions in the workplace UNACCEPTABLE, yet 50% of us admit to engaging in them.
  • 42% of American workers report that “political disagreements” with coworkers affect their work production.

Yes, it’s more of a problem now than in the past.

Elections are not new, but our political discourse has evolved along with our workplace behaviors.

  • Lines between work and personal life have blurred – driven by remote workers, but also by the American workplace becoming more flexible with families (like many other countries). In the past, your coworkers’ personal lives and political views may not have been integrated into workplace discussions.
  • Political discourse has become more divisive. Many political leaders themselves model rudeness and cancel culture instead of conversation and collaboration.  Where you maybe once just disagreed with someone’s vote, now you feel pressure to be suspicious of their character for a differing political view.
  • Federal policies have a larger impact on our family lives from the taxes we pay, to the cars, appliances, and windows we purchase, to the healthcare we can receive, to our families immigrating and joining us. Almost 50% of Americans fear changes brought by political elections – regardless of which side wins. This fear makes it difficult to ignore the sidebar of the national election going on outside work.
  • In addition, the stress and fear of the election can affect workers’ mental health – which in turn affects your team.

All of these add up to politics being more intrusive to work production now than in the past.

You have options as coworkers and leaders.

Both coworkers and leaders should resist using politics as a reason to demonize people.  This affects workplace relationships and contributes to a disrespectful culture that almost all workers agree they do not want as part of their workplace.

Here are some things you can do or say over the next two months to navigate politics in the office:

As a Coworker

Be aware of others.

  • You may enjoy a good political debate, but others may find your conversations draining and time-consuming, so much so that their work performance can suffer, adding stress they do not need.
  • Look at body language and listen to coworker statements to gage who may be interested in a political discussion at the water cooler or lunch room, and those who are not.
  • Do not assume your coworkers have the same political views that you do, putting them in the uncomfortable place of debating you or dodging you (see Part 1).
  • If you are passionate about a topic, consider constructive ways to share your political views and influence policy outside your workday.

    Be aware of yourself.

    • Know your own specific triggers to help you regulate your emotions at work. For instance, if you have a family member affected by immigration policy, have a statement ready, such as, “This topic frustrates me.  While I know there are two or more sides to every issue, I have family directly impacted which makes it difficult for me to have a neutral conversation with you.”
    • If you know that you do not want to discuss politics at work, be ready to dodge engagement. Have some phrases at the ready such as:
      • “I have put myself on a newsbreak, so I would prefer we discuss something else.”
      • “I have too much work to get done right now to do justice to discussing this important topic.”

    Be aware of workplace culture.

      • Know your organization’s policy on political discussions. What does the employee handbook say? Can you wear a political T-shirt or button?  Or hang a poster in your office window?  In most states, employers are allowed to make rules about political affiliation.
      • Be aware of social capital. While you may not get fired for discussing politics in the workplace, being aggressive on your viewpoints could affect how others work with you (or not) beyond the election results.
      • If it’s your boss making political statements that are racist or sexist in nature or your boss is not taking actions to squelch inappropriate comments from others, consider submitting a confidential complaint to human resources.
      • Mind your social media. If your social media promotes racism, harassment, discrimination, or threats, employers will need to address it due to liability issues.

    Be ready if you engage.

      • If you choose to engage rather than deflect or avoid, view it as a learning opportunity not as the chance to change a vote or change a mind. A sidebar office conversation is unlikely to change anyone’s vote.
      • To open a conversation where you aim to understand another’s point of view, you can try, “I know how I feel about minimum wage law, but I am curious to hear why you feel so differently than I do about it.”
      • If confronted with political viewpoints that you do not want to agree to, have some phrases at the ready based on how much you want to engage in discussion:
        • “I have not had time to research that issue yet. It appears to be quite complex. I will need to discuss it another time.”
        • “I have a different perspective. I do not want to change your mind, but maybe we could schedule time outside of work to discuss our differing perspectives to better understand each other.”
      • Have an out. At some point, you cannot spend the whole work day in the deep conversations necessary to truly understand someone else’s viewpoint on human culture or freedoms.  Be ready to agree to disagree and return to work.  Try a phrase such as, “I appreciate this discussion, but clearly we will not reach agreement today, and I have items in my inbox to get to.”

    As a Leader

    Know the rules.

    • Know the written policies of your workplace for political discussions. Educate your team on them as needed.
    • Know the unwritten rules of your workplace when it comes to political discussions. Help your team, especially new members, navigate the culture.
    • If you are a leader with no guidance from your organization…well, it may be too late for this election cycle, but suggest they tackle this topic before the next one.

    Know your staff.

      • If political discussions are polarizing and disruptive to the team’s work, consider having 1:1 conversations to raise your concerns on unintended consequences and suggest alternative times and places for political discussions to take place.
      • Note the effect on your individual team members. Even if a team member does not speak up, if you are aware that an election outcome will drastically change their life, handle the emotional situation the same way you would handle other factors that affect mental health.

    Set the example.

    • Be ready to pivot the team conversation when it interferes with work production. “While I do not think we will agree on gun laws today, I think we can all agree that we need a new strategy to streamline the invoice process. Tell me the latest barriers you are experiencing.”
    • Be ready to squelch conversations that are against workplace policy, “The tone of this conversation is not appropriate for our workplace culture and goes against our policy on (fill in the blank). It is time to end this discussion and focus on our work.”
    • Be ready to privately follow up with individuals whose comments violate HR policy. “You can state beliefs on gender outside the workplace, but when you are at work, our organization believes (fill in the blank), and you need to follow our policy.”

        Hopefully, having some strategies and phrases at the ready will help you navigate this election and keep the workplace productive and respectful.

        Part 3 of Politics in the Office will discuss the legalities of politics in the workplace along with supporting your coworkers post-election.

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        Politics in the Office: Part 1

        Many of us are familiar with office politics – advocating for power in the workplace.

        Increasingly, the angst created by office politics is taking second place to angst generated by politics in the office.

        The 2024 Presidential election is being touted as “high-stakes.”  This sense of urgency makes it almost impossible to keep political discussions out of the workplace.  And, with all that comes with high-stakes election rhetoric, it seems almost impossible to maintain a welcoming workplace culture that is inclusive to all points of view.

        During my career, I have played many roles in workplace political discussions. Here are some roles I have tried out over the years.

        The Observer

        The Observer listens to what is being said, but remains silent.  The Observer may (or may not) have a viewpoint, but attempts to appear neutral or mysterious on political views. Never weighing in has several advantages:

        1. You never reveal your ignorance of politics or your lack of attention to current events.
        2. You never reveal your apathy of politics and risk having someone tell you that you NEED to care and take a stand. It is your FUTURE!
        3. You never offend anyone because you have never said anything.
        4. You never get lectured by someone who follows you down the hall or catches you in the parking lot trying to convince you of how wrong you are about your beliefs or vote.

        The Apathetic

        The Apathetic does not care.  And they are vocal about it so that all who work with them know that they find politics to be a waste of time. This allows them the freedom to disengage from any political discussion. While we may find it easy to make presumptions about The Apathetic, there could be several reasons for political apathy:

        1. Perhaps they do not feel that either side can fix anything.
        2. Perhaps they are embarrassed by the behavior of political leaders and wish to avoid association with any side.
        3. Perhaps they are young and free and having too much fun to worry about THE FUTURE.
        4. Perhaps, they are too busy working 2 jobs or caring for 3 children or caretaking parents or fighting a medical illness to take the time needed to truly study the issues for an informed opinion.

          The Apathetic can present as The Observer IF they do not ever voice their apathy.  Once you take a pronounced Apathetic stance, you will be immersed in workplace political discussions: See #4 from The Observer.

          The Worker

          The Worker has definite opinions on the state of the country and is current in their knowledge of the political landscape. The Worker may even agree with most of the political rhetoric being heard in the workplace. However, The Worker wants time spent at work to be about working. They want workplace harmony so that they can get things done. If and when progress is derailed, The Worker wants those challenges to be related to the work. I am often The Worker, and I use similar techniques to The Marginal (see below) to manage political conversations in the workplace. Because The Worker is head-down productive, the Worker might be mistaken for The Observer or The Apathetic.

          The Marginal

          The Marginal believes their opinion is the opposite of most of the people they work with.  As our politics become more combative, more us vs them, more we’re right and you’re wrong, and more all or nothing, I can often find myself in the margins.  Even if I want some of the same outcomes as the majority, the approach and rhetoric being used makes me uncomfortable. I do not want to nod my head in agreement nor do I want to find myself facilitating a political discussion.  The Marginal role is difficult and uncomfortable; you can feel limited on options:

          1. Go along to get along. You pretend to agree with political platforms touted by others to avoid an argument, but you may feel like a fraud.
          2. Speak up. You can speak up and spark a discussion, but you risk isolation and see (again) #4 of The Observer about people following you to your car.  And, do you risk promotion if you disagree with the wrong people?
          3. Divert. The weather is always a good option. This option, while a safe route, can make you feel shallow because it avoids important life topics- at least at work.
          4. Avoid. You take steps to avoid certain coworkers or even workplace gatherings and meetings to avoid having to navigate this political situation.  This option can also limit your workplace productivity.

          The Majority

          The Majority believes that their opinion is the opinion of everyone in the office.  As a young teacher, I firmly believed that those I worked with were on the left.  This appeared to make workplace political discussions easy to navigate because I thought I could predict which statements would be acceptable and which statements would generate animosity.  The environment felt safe because even if I never said a word, I could nod in agreement.  As I spend more time in the workplace, I realize that I am probably never in the majority, but more likely, surrounded by:

          1. Observers
          2. Apathetics
          3. Workers
          4. Marginals

          When in the role of The Majority, I was making a lot of assumptions about the people in my workplace. And, most likely, I was making many coworkers uncomfortable with my “I have all the answers” political statements.

          Perhaps, you have also played (or play) these same roles.  In reflecting on these roles, I realize that I do not think I have ever received any guidance for how to handle politics in the office.  September’s article: Politics in the Office: Part 2 will provide some resources that we might all find helpful to navigate the workplace during this 2024 election season.

          Sources Cited

          No resources were used in the writing of this article – just my own experiences, observations, and reflections of XX years of being a part of the American workplace.

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          Affirmations Vs. Affirmation: Empathetic Encouragement for Your Coworkers

          By Beth Schaefer, IPD Director

          “She leaned forward on the couch, ‘They have affirmations on their walls…’”

          – From Maybe You Should Talk to Someone by Lori Gottlieb

          The character from the book who says this line is conveying to her therapist why she cannot take any more of her cancer support group: she cannot handle all the positive affirmations.

          I am reading Maybe You Should Talk to Someone for my book club.  Since this book is an interesting blend of funny and introspective, this line made me laugh out loud, but then… it made me ponder how I encourage others at work.

          From my series of articles on being the office curmudgeon, it will not surprise you that the two signs hanging on my home office bulletin board are not positive affirmations, but instead say:

          My cookbook says that if I do not have 2 eggs, I should substitute 3 eggs yolks. I do not think my cookbook understands my problem.

          A fact of life: After Monday and Tuesday, even the calendar says WTF.

          I may have appreciated positive affirmations at one time; I probably even had positive affirmation posters hanging in my middle school classroom (that I am now sure were the source of many teenage eye-rolls), but they have since lost their appeal for me.

          At a previous job, when I sat in my boss’s office being told that funding was slim, and I needed to lay-off a staff person, did seeing the waterfall poster in the forest on his wall with the positive affirmation make me feel better?

          Our greatest glory is not in never falling, but in rising every time we fall.

          When one of my staff shared with me that they had been diagnosed with terminal cancer, would they have felt better if I had a calendar hanging on the wall with a mountain scene with this saying?

          Desire is the key to motivation, but it's determination and commitment to an unrelenting pursuit of your goal - a commitment to excellence - that will enable you to attain the success you seek.

          So, if a positive affirmation is not the answer, what is the correct thing to say?

          I do not always have the right thing to say in every moment, but I have 2 resource suggestions that have helped me to move from affirmations (aka: platitudes) to affirmation – acknowledging the person and their emotions in that moment.

          1. Brene Brown’s video: Empathy vs Sympathy

          I have watched this YouTube video several times – especially when I know that I have someone in my life who needs empathy.  I rewatch it because it helps me have a few things to say that actually reflect how much I care for the person.  This video helps me meet the measure: first, do no harm.  It is hard for someone to accept your helping hand if they feel you have just insulted them or belittled their feelings.

          2. Marshall Rosenberg’s book Nonviolent Communication: A Language of Life*

          Despite the title, this book is NOT about curbing an urge to hit people but is about empathic listening. I will paraphrase the entire book with a few bullet points, but I encourage you to read the longer version.  I have used this communication formula several times with positive results and had meaningful conversations.

          • Determine what you are feeling.
          • Determine what (not who) is causing those feelings.
          • State the why of the feelings.

             

            Example: (A) I am feeling anxious (B) because the shipping order was not placed until Tuesday (C), and I do not think the supplies will arrive on time.

            Example: (A) I feel sad (B) that Leo is leaving; (C) he always added humor to our team, but still worked hard for our team’s success.

             

            If you are supporting a team member who is upset or anxious, use the same formula phrased as a question:

            Example: Are you feeling anxious because the shipping order placed on Tuesday may not arrive on time?

            Example: Are you feeling sad about Leo’s departure because he has been such an important part of our team?

            An interesting observation about these resources is that even when I can tell that people are using these affirmative empathetic listening techniques on me, I do not mind.  In fact, I appreciate that they are doing the best that they can do to support me in emotional moments.

            The next time you have an upcoming difficult conversation, prepare by using a resource to help you empathize and affirm rather than rely on a cliché. Because even though the poster** with a picture of the sunset says,

            “Success is a journey. Whatever your path, it is your determination to succeed that will get you there.”

            I encourage you to pair that determination with professional development and learn new approaches to truly succeed on improving your empathetic communication skills.

             

            * I do not like the title of this book.  Nonviolent Communication sounds like you are navigating boxing matches.  Maybe in the next printing they could go with The Art of Empathetic Expression. Besides being a more accurate title, it would sell more books.  You can have that suggestion for free Puddle Dancer Publishing.

            **Note for the fellow curmudgeons in the crowd, you may appreciate a search in Amazon for Snarky Workplace Posters.  I discovered these existed while writing this article.  IPD does not receive any money from Amazon.

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            Making Your Lists and Checking Them Twice | A Workplace Blog

            By Beth Schaefer

            IPD Director

            Thanksgiving – just a few weeks away – used to be the kick-off of the holiday season.   That is no longer true.   The holidays have crept into October.   As soon as Halloween wraps up on October 31st, people are swapping out their spooky decorations for the next holiday.

            The holiday =  more parties and potlucks, more shopping and spending, more decorating and baking… more, more, more… STRESS!

            Even though most of this stress is from our home environments, it can creep into the workplace.  As we move into the last 2 months of the year, be aware that the stress of holiday preparations and celebrations may affect your staff and coworkers in different ways.
            Read a list and cheers to reducing the stress of the holiday season.

            Based on my own experience and some light internet research, here are some top holiday stressors:

            Time Management – more parties and potlucks, more shopping, more pageants and festivals, more cooking, more decorating, and more wrapping – all this can lead to more decisions being made with less sleep and changes to routines. Stress.

            Family Conversations – so many divisive topics and so much time together – in addition, some family members may no longer be part of the family (death or divorce) and some may be failing cognitively or physically, and seeing these changes firsthand can be jarring. Stress.

            Money – while your cash reserves may be spinning downward, many do not even have cash reserves making economic disparities more visible, frustrating, and discouraging during the holidays. Stress.

            High Expectations – Besides trying to plan the perfect holiday gathering, finding the perfect gift within your budget, or trying to provide idyllic memories for your children, you may also be scrambling to wrap up the goals you had for 2022. Stress.

            Illness –More gatherings also mean more opportunities to spread illness. While this is a relatively new item on the list, it carries quite a bit of stress. The pandemic has made us more aware of doing our part to not spread any germs, but having to choose to stay away from a special gathering because you might have something that you do not want to spread is a tough decision to make – and can also be a no-win situation.  Some will be pleased with your consideration, and some will be miffed that they missed seeing the grandkids or that you could not bring your famous dessert.

            STRESS!

            All this busyness and stress can lead to less exercise and more eating and more stress –  which may mean weight gain and decreased immunity, or the stress can even lead to physical illness, such as upset stomach, headache, sleeplessness, or even sore muscles.

            You can take some actions to manage this year-end stress.

            Managing Holiday Stress at Work

            As a supervisor:

            • Encourage team members to handle extra holiday chores during lunch times so that workers are present and focused on their tasks.
            • Workplaces can have extra visitors or visiting or parties taking place this time of year; provide some additional quiet spaces for those who need them to concentrate and stay focused to complete work.
            • Remind staff that some people, such as the finance department closing out year-end, are extra-busy during this time and to be patient when interacting with them.
            • Encourage employees to stay home when sick so that you do not spread illness across the department or to each other’s families
            • Help team members prioritize work– especially with their and others’ holiday and vacation time.

            As a coworker:

            • Plan so that the work you need others to do can get completed amongst the extra time off and holidays.
            • Check-in with co-workers if you note the stress. Remind them of any Employee Assistance programs they could use or just listen.
            • Be mindful of those who may be alone during the holidays or are experiencing the first holiday without a loved one. Offer comfort if your co-working relationship allows, “I know that this is the first New Year’s Eve without your husband, that must be difficult.”
            • Partner with a coworker and take walks during your breaks.
            • For those who have taken the IPD communication course, remember to flex! Assess the communication style of the person you need to receive your message and then flex your communication style to accommodate them – and remember – we all communicate differently when under stress.

            Manage your Holiday Stress

            The tried and true include:

            • Eat smart whenever when you are not at gatherings.
            • Skip tasks (do not send out cards) or cut corners (do a cookie swap rather than baking them all yourself).
            • Set a budget for gift-giving and stick to it.

            Some more strategic and thoughtful approaches to holiday stress include:

            Generate a master schedule of events, prioritize them, and remove the bottom 10 or 15 % of the list. Fewer events and less hustle and bustle will allow you to be present and focused on the ones you attend.  Choose quality over quantity.  Think about planning gatherings with those you missed in December a few months into the new year instead.

            Trigger your feel-good endorphins by spending time or money on others. Consider visiting a relative or friend who cannot get out to the big gatherings due to limited mobility issues.  Save money on presents for friends and family and donate it to a homeless shelter or a women’s crisis center. Pack some food for those who are in need. Use technology to reach out to friends and family who may be long-distance and not able to travel back to see their loved ones.

            Avoid these questions at family gatherings:

            • When do you plan on starting a family?
            • Why aren’t you engaged yet?
            • Remember when (fill in any embarrassing moment or past argument)?
            • Have you gained weight? Have you got more gray?  Lost weight?
            • Don’t you need a job that pays more money?
            • What do you mean you are not working; what do you do all day?

            Mark some days as “off limits.” Mark them off at somewhat equal intervals. Do not schedule anything on those days or nights and use them to get caught up, or just take time to relax, or just hang out on the couch to watch a favorite holiday film or binge-watch a favorite show.

            Prepare yourself for difficult social situations (family or otherwise) with these tips:

            • Anticipate awkward questions you might be asked and have a light-hearted vague answer at the ready.
            • Try to position yourself so that you can walk away from conversations you do not want to be a part of.
            • Prepare a list of questions to change topics if a conversation gets heated:
              • I am wondering where to travel this year. Where have people been?
              • I am looking for a good BBQ Shrimp (cake, salad, chili) recipe. Does anyone have one or know where I could look?
              • ____ and _____, I am not sure if I know how you met. Can you share that story with us?
              • I want to binge-watch some shows this winter, what do you recommend?
              • I need to pick the next book for book club. Any ideas?
            • Prepare a list of questions that people (generally) enjoy answering:
              • What are you looking forward to in 2023?
              • How is your (garden, hobby, cooking class, sport, DIY project) going?
              • How was your trip to ____ last summer; do you have any pics on your phone?
              • How old are your grandkids (kids, nieces, nephews, dogs, rabbits) now?  Any pics on your phone?  What are they up to these days?
              • And follow most answers up with, “Tell me more.”

            Choose. For those of you who have taken the IPD course on handling conflict, remember there are five choices for how to handle conflict with others.  While you learned these strategies in a workplace context, they work for other environments as well.  Review your 5 strategies for handling conflict and make a choice rather than defaulting to whatever the situation brings.

            With those 6 strategies, go forth and have a happy and stress-free holiday season!

            Read More

            Happy Holidays? | A Workplace Blog

            By Beth Schaefer

            IPD Director

            Last week I attended an annual holiday party with friends that I have been attending for 30-some years.  Fun!  It was a potluck, and I made a pretty ordinary salad – for about $35 dollars in grocery supplies – not fun.   While many of us look forward to the holiday season, it does come with extra everything – including stress.

            Even though most of this stress is from our home environments, it can creep into the workplace.

            As we move into the last 4 weeks of the calendar year, be aware that the stress of holiday preparations and celebrations may affect your staff and coworkers in different ways.

            Based on my own experience and some light internet research, here are some top holiday stressors:

            1. Time Management – more parties and potlucks, more shopping, more pageants and festivals, more cooking, more decorating, and more wrapping – all this can lead to more decisions being made with less sleep and changes to routines. Stress.
            2. Family Conversations – so many divisive topics and so much time together – in addition, some family members may no longer be part of the family (death or divorce) and some may be failing cognitively or physically and seeing these changes first hand can be jarring. Stress.
            3. Money – while your own cash reserves may be spinning downward, many do not even have cash reserves making economic disparities more visible, frustrating, and discouraging during the holidays. Stress.
            4. High Expectations – Besides trying to plan the perfect holiday gathering, finding the perfect gift within your budget, or trying to provide idyllic memories for your children, you may also be scrambling to wrap up the goals you had for 2022. Stress.
            5. Illness –More gatherings also mean more opportunities to spread illness. While this is a relatively new item on the list, it carries quite a bit of stress. The pandemic has made us more aware of doing our part for not spreading any germs, but having to choose to stay away from a special gathering because you might have something that you do not want to spread is a tough decision to make – and can also be a no-win situation.  Some will be pleased with your consideration, and some will be miffed that they missed seeing the grand kids or that you could not bring your famous dessert.

            STRESS!

            All this busyness and stress can lead to less exercise and more eating and more stress –  which may mean weight gain and decreased immunity, or the stress can even lead to physical illness, such as upset stomach, headache, sleeplessness, or even sore muscles.

            You can take some actions to manage this year-end stress.

            Managing Holiday Stress at Work

            As a supervisor:

            • Encourage team members to handle extra holiday chores during lunch times so that workers are present and focused at their tasks.
            • Workplaces can have extra visitors or visiting or parties taking place this time a year; provide some additional quiet spaces for those who need them to concentrate and stay focused to complete work.
            • Remind staff that some people, such as the finance department closing out year-end, are extra-busy during this time and to be patient when interacting with them.
            • Encourage employees to stay home when sick so that you do not spread illness across the department or to each other’s families
            • Help team members prioritize work– especially with theirs and others’ holiday and vacation time.

            As a coworker:

            • Plan ahead so that the work you need others to do can get completed amongst the extra time off and holidays.
            • Check in with co-workers if you note the stress. Remind them of any Employee Assistance programs they could use or just listen.
            • Be mindful of those who may be alone during the holidays or are experiencing the first holiday without a loved one. Offer comfort if your co-working relationship allows, “I know that this is the first New Year’s Eve without your husband, that must be difficult.”
            • Partner with a coworker and take walks during your breaks.
            • For those who have taken the IPD communication course, remember to flex! Assess the communication style of the person you need to receive your message and then flex your communication style to accommodate them – and remember – we all communicate differently when under stress.

            Manage your Personal Holiday Stress

            The tried and true include:

            • Eat smart whenever when you are not at gatherings.
            • Skip tasks (do not send out cards) or cut corners (do a cookie swap rather than baking them all yourself).
            • Set a budget for gift-giving and stick to it.

            Some more strategic and thoughtful approaches to holiday stress include:

            1. Generate a master schedule of events, prioritize them, and remove the bottom 10 or 15 % of the list. Fewer events and less hustle and bustle will allow you to be present and focused at the ones you attend.  Choose quality over quantity.  Think about planning gatherings with those you missed in December a few months into the new year instead.

             

            1. Trigger your feel-good endorphins by spending time or money on others. Consider visiting a relative or friend who cannot get out to the big gatherings due to limited mobility issues.  Save money on presents for friends and family and donate it to a homeless shelter or a woman’s crisis center. Pack some food for those who are in need. Use technology to reach out to friends and family who may be long distance and not able to travel back to see their loved ones.

             

            1. Avoid these questions at family gatherings:
              • When do you plan on starting a family?
              • Why aren’t you engaged yet?
              • Remember when (fill in any embarrassing moment or past argument)?
              • Have you gained weight? Gotten more gray?  Lost weight?
              • Don’t you need a job that pays more money?
              • What do you mean you are not working; what do you do all day?

             

            1. Mark some days as “off limits.” Mark them off at somewhat equal intervals. Do not schedule anything on those days or nights and use them to get caught up, or just take time to relax, or just hang out on the couch to watch a favorite holiday film or binge-watch a favorite show.

             

            1. Prepare yourself for difficult social situations (family or otherwise) with these tips:
              • Anticipate awkward questions you might be asked and have a light-hearted vague answer at the ready.
              • Try to position yourself so that you can walk away from conversations you do not want to be a part of.
              • Prepare a list of questions to change topics if a conversation gets heated:
                • I am wondering where to travel this year. Where have people been?
                • I am looking for a good BBQ Shrimp (cake, salad, chili) recipe. Anyone have one or know where I could look?
                • ____ and _____, I am not sure if I know how you met. Can you share that story with us?
                • I want to binge watch some shows this winter, what do you recommend?
                • I need to pick the next book for book club. Any ideas?
              • Prepare a list of questions that people (generally) enjoy answering:
                • What are you looking forward to in 2023?
                • How is your (garden, hobby, cooking class, sport, DIY project) going?
                • How was your trip to ____ last summer; do you have any pics on your phone?
                • How old are your grandkids (kids, nieces, nephews, dog, rabbit) now?  Any pics on your phone?  What are they up to these days?
                • And follow most answers up with, “Tell me more.”
            1. Choose. For those of you who have taken the IPD course on handling conflict, remember there are five choices for how to handle conflict with others.  While you learned these strategies in a workplace context, they work for other environments as well.  Review your 5 strategies for handling conflict and make a choice rather than defaulting to whatever the situation brings.

            With those 6 strategies, go forth and have a happy and stress-free holiday season!

            Read More

            The Great Resignation Transformation Part 3: Make Your Move | A Workplace Blog

            by Beth Schaefer

            IPD Director

             

            “Should I Stay or Should I Go Now?

            If I go, there will be trouble….

            And If I stay it will be double…”

            by, ironically enough, The Clash

            If you have been reading The Great Resignation/Transformation series, you have already done the following to assess your current career situation:

            And based off that analysis, you have determined that your career is best served by making a move to a new organization.

            In addition to the assessments listed above, take these additional actions to ensure a smooth career move:

             

            Research compensation for the role you want in the area/region you wish to work.

             

            Define your “workplace self.”

            Take 15 minutes every Friday to write down what parts of your job that week were the most satisfying.

            • Watch for patterns so you can look for more of that type of work in your new role.
            • Use this information to craft questions you can ask when an employer says, “What do you need to know about us?”
            • And, if asked, “What do you like about your current role?” you will be ready for that too.

             

            Do the list of 3’s.  For each of the following questions, write down your top 3:

            • What 3 things about the work you do now generate passion and excitement?
            • What are your top 3 technical skills?
            • What 3 adjectives would your co-workers use to describe you?
            • What are your top 3 workplace skills or fields of expertise?
            • What are your 3 biggest workplace contributions in the past year?

             

            Craft your story even though your resume is a necessary tool; it is not your whole story.

            Look at the parts that make up your whole:

            • You are not just your job title.
            • Look at your history of projects; see how they add to your story.
            • Look at who is in your network; see how they connect to tell your story.
            • Create a list of work anecdotes that demonstrate your desirable co-worker traits that will transfer to any situation or role.

             

            Build your brand about your “workplace self” using your story pieces.

            Sum up your story:

            • Write your 1-paragraph career story.
            • Write your 1-sentence brand or elevator speech.
            • Make sure all your social media platforms use those pieces to align with the professional image you want to project.

             

            Stay visible.

            As much as you can, make sure the work you do at your current role reflects your brand.

            • That will ensure that those you work with can verify your self-assessment and provide positive recommendations.
            • While searching for your new role, keep your list of successes updated and ensure that your profile in your cover letters and resume matches.

             

             

            Make friends.

            Make sure you are liked by bosses, coworkers, clients, and customers.

            • They will be contacted for references.
            • Help people.
            • Worry about results, not credit.
            • Be nimble and efficient.
            • Be positive about your work and the organization.

             

            Reintroduce yourself.

            Broaden your circle outside your department, division, and organization.

            • This next ring of influential spheres may have shrunk during the pandemic- much more than you realize – while you were hanging out at home in your elastic pants…

            Find an authentic reason to reach out to those you have lost touch with  – both in and out of the organization:

            • “I saw this conference/webinar/new restaurant, and I thought you might like it”
            • “Someone shared this article/template/software with me, and I thought you might find it valuable”
            • “I am back in the office; are you? Let’s grab some lunch/coffee/HH”
            • “ I see your job changed during the pandemic; I would love to connect and hear about your new role.”
            • “Congratulations on your new promotion…”

            Tap your people to influence decision-makers for the roles you hope to get.

             

            Expand your network.

            Block time each week to send invites to your network of people for longer conversations.

            • Write an email.
            • Send a text.
            • Make a phone call.
            • Message through LinkedIn.

            Make a goal of conducting a networking conversation each week.

            • To prepare for these conversations, prepare a list of questions to ask the other person about themselves; you do not need to talk about yourself.
            • They will remember the feeling of your conversation, not what you said.
            • Run out of people? Make a grid.  Across the top, list all the categories of people you have: kid’s sports teams/activities, volunteer work, neighbors, relatives, friends, retired coworkers, college buddies, etc.  List 10 people under each category.  Repeat when you run out of people.

             

            Maintain your emotional well-being

            And, if you are leaving BEFORE you have your next role, consider doing these actions too:

            Be productive with your time out of work: take a part-time job, travel, execute a DIY project, or take a class. These types of actions will help you:

              • Keep a schedule so that returning to work will be a smooth transition.
              • Practice desired work skills, such as project management.
              • Demonstrate dedication to a schedule or self-improvement.
              • Say fun and interesting things in an interview.
              • Provide additional references for your potential new employer.

             

            Plan your finances so that you have some money to live on during your transformation.

            • If you leave without a new role lined up, plan on 5 months to get a new job, but have 6 – 12 months of expenses saved.
            • If you are attempting to try out new roles, have some funds to pay into health insurance if not covered by your temporary agency.
            • Even if you are moving from one role directly to another, you may have some transitional expenses such as health insurance payments to bridge between the roles.

            Good luck!

            For additional information, check out the references used for this article.

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