jeannette.grace
Title/Position
Instructor, Metropolitan State University
Expert Areas:
Communication
Customer Service
Employee Engagement
Conflict Resolution
Teambuilding
Education/Professional Certificates:
AAS: Sales & Management from St. Cloud Community and Technical College
BA: Major – Professional Communication: Speech emphasis; Minor – Psychology from Metro State
MA: Communication from Bethel University
Certified Qualified Administrator of Intercultural Development Inventory®
Relevant experience to topic areas:
Sales
worked as Professional Relations Representative for medical practice
managed a private optometric practice
Facilitation
Jeannette has been facilitating learning since 1995 as:
a college faculty member
supervisor of training and personnel development;
consultant
partner with MnSCU colleges
Philosophy of training in a nutshell:
I believe learning should be fun and inspiring. My role is to open learners to the material and empower them to apply it. I create the opportunity for growth and then let the learner own the action.
Training and teaching experience:
PMI Minnesota’s Professional Development Days
Faculty in Metropolitan State University Decision Sciences department
University of Minnesota’s Applied and Professional Studies department
Why instructor is excited about teaching at Metro State:
First, as an alumnus of Metro State, I believe in the quality education they provide.
Second, the Institute for Professional Development is forward-thinking and focused on providing information and skills to businesses and their people on the front end of the trends.