Continuous Improvement Customized Training

Whether you call it continuous improvement, process improvement or quality improvement, getting started correctly on your improvement project is critical to sustaining change and experiencing success. After all, solving the wrong problem does not move your organization closer to improvement.

Our workshop, aptly titled, Learn and Do, has participants applying the tools they learn class to the project they are launching.  After each training session, homework is assigned to be completed on participants’ own real-life improvement projects before the next session.  Return ready for the next step in the process or with questions for the workshop facilitator.

Standardize how your organization approaches improvement projects.

As with all our customized training experiences, this includes:

  • A meeting to determine the best way to tailor the training to meet your organization’s challenges
  • Standard customization at no additional cost
  • Evaluations throughout the training to monitor and adjust the experience
  • Aggregated survey results to determine your next steps in development


Learn and Do: Getting Started with Continuous Improvement

2 full days or four ½ days

20 participant maximum

Module 1: Participants attend ½ day of learning and practice to:

  1. Understand who defines quality, how to describe quality, and what causes quality
  2. Understand how to measure improvement, understand what data to collect, and how to define “done.”
  3. Draw the tie between process and quality
  4. Revisit problem identification and connect it to a benefit-effort matrix
  5. Use a project to generate process improvements
  6. Identify project stakeholders
  7. Identify project risk
  8. Understand the culture needed for successful continuous improvement

Before the next session (2 weeks), participants will complete the following tasks on their own improvement project:

  1. Define the problem
  2. Identify the current process being used at a high-level
  3. Identify project stakeholders

Module 2: Participants attend a ½ day of learning and practice to:

  1. Understand the SIPOC and its connection to quality improvement
  2. Practice using the SIPOC
  3. Utilize Voice of Customer
  4. Understand critical customer requirements
  5. Use a Swim Lane to map a process

Before the next session (2 weeks), participants will complete the following tasks on their own improvement project:

  1. Complete a SIPOC of the process
  2. Determine who is needed for VOC
  3. Determine who is needed to help you map the process

Module 3: Participants attend third session – a full day (or two ½ days) of learning and practice to:

  1. Understand the role and responsibilities of a facilitator in an improvement project
  2. Learn verbal facilitation techniques
  3. Learn nonverbal facilitation techniques
  4. Learn techniques to record input (what and how to record)
  5. Learn to facilitate through (rather than avoid) conflict
  6. Learn methods and tools to generate and organize information
  7. Learn methods and tools to rank and evaluate information
  8. Understand the 10 steps to design effective facilitation
  9. Use the 10 steps to determine your next facilitation event for your problem and design the plan to execute your continuous improvement project

Following this session, participants use the 10- step plan to execute these steps on their own improvement project.

Additional coaching as participants execute their projects can be added as a customized component.

To bring this series to your organization, or to customize this series for your organization, call us today at (612) 659-7230.