Courses

Course Description

First, understand that conflict is not wholly negative. Conflict means that people are thinking, problem-solving, engaging, and imagining that things could be different – even better. Second, how leaders handle conflict can capitalize or stagnate a possible growth opportunity. As a leader, it can be difficult to embrace conflict and requests for change and/or more resources. Time and money are scarce, so often our first reaction to such requests is, “No”. However, the better response may be, “Tell me more…” To find solutions, you need to engage in dialogue that is both assertive and cooperative. In this seminar, learn to tap into your expertise to discover solutions and present options to customers and sponsors that allow for the win/win. Finding opportunities to collaborate will generate value and improve relationships for both you and the organization.

Conflict is healthy.  Conflict encourages discussions to identify the root causes of the problems and analyze possible solutions.  However, conflict can make people uneasy.  Effective project managers know how to leverage conflict to be productive – not destructive.

• Understand the Power of “Yes”
• Understand the Power of “No”
• Understand win-lose scenarios and their cost
• Recognize win-win possibilities and the gains

Participants in this module will:

1. Recognize when to engage in dialogue that is both assertive and cooperative
2. Develop expertise to discover solutions and present options to stakeholders that allow for the win/win
3. Find opportunities to collaborate that will generate value and improve relationships for both the project manager and the organization

Credit(s): .45 CEU’s

Instructor: Christine Moore

AUDIENCE:

• Change Managers
• Project Managers
• Business Analysts
• Business Architects
• Team Leaders
• Department Managers

Price: $150.00 Early Bird Pricing: $135.00 up to 4 weeks prior to course start date.

Course Texts: no texts are used in this course

Useful Websites: PMI Talent Triangle https://www.pmi.org/learning/training-development/talent-triangle

If your organization has at least 6 participants and you desire to host the class at your site or if you would like to customize this course specifically for your organization, contact Beth Schaefer at 651-999-5834 or beth.schaefer@metrostate.edu

Cancellation Policy:

Class cancellations must be done fourteen full business days before the class start date.  No refunds for cancellations of less than fourteen full business days.  No Shows/Missed Classes – Refunds will not be issued for any missed class.  Late Arrivals/Early Departures – Metropolitan State University reserves the right to decrease continuing education units issued for late arrivals and early departures.  Written confirmation will be sent to you a week before class.  If a class is canceled, you will be contacted by phone, mail, or email.  Metropolitan State University reserves the right to cancel courses due to insufficient enrollment or unforeseen circumstances, such as weather (a full refund will be granted).