Why Are Some People So Difficult to Manage?
Presenter: Jeannette Grace
Date and Time:
Wednesday, June 10, 2026
12 noon – 1 pm
Registration Closes:
Tuesday, June 9, 2026, 11:59 pm

Sometimes we just can’t understand why someone is so difficult. It’s much simpler than you may realize. When we identify the driver beneath a behavior, we have taken the first step to remove roadblocks that cause unproductive conflict.
Takeaways:
1. Understand how the brain creates difficult behavior.
2. Identify common difficult behaviors.
3. List four drivers of difficult behavior.



















