Improve customer service, de-escalate situations, and retain employees by reducing their stress with these classes that help them navigate the common situations they experience every day as workers in the public sector.

You can have IPD deliver workshop style interactive learning:

  • at your site
  • virtually through our Zoom learning platform
  • at the Metro State Training Center in Midway area near the Minnesota State Fairgrounds.

Questions About Which Course Is Right For You? 

Click Here to Call Now.

Or, Fill Out the Form to the Right.

Training Options:

Processing the Pandemic

One Day Training

This workshop provides space for your front-line staff to process the whirlwind (or roller coaster or revolving door) of changes they have experienced the past 2 (and then some) years.  They receive validation along with learning to be resilient and navigate the change of their “new normal.”

Better Communication to Manage Change

One Day Training

This course emphasizes communication strategies to navigate change.  Front line staff are usually the first contact that someone has with your city, county, or state agency.  These employees need to manage changes from their organization to get their work completed, but they also need to handle questions that the public may have on process and policy changes.   Equip them so that they can be helpful rather than frustrated.

Balancing Customer Service and Enforcement

Three Day Course – Available Half Day Or Full Day

Many public-facing employees need to provide customer service and enforce rules, regulations, and policies for the city or county.  This training will help your community service officers, your inspectors, your park and rec staff, your “window workers,”  or other roles that frequently work with the public become ambassadors for your organization instead of just having to enforce regulations.  Positive interactions with the public will help your image and retain your employees.

Modules in this course include:

  • Being an Ambassador

  • Understanding Communication Styles

  • Communicating When Stressed or in Conflict

  • De-escalating: Understanding People in Conflict

  • De-escalating: Choosing to Make a Positive Impression

  • De-escalating: Assessing Situations and Using Empathy

Read More Articles From Professional Development and Career Advancement Blog:

All
The Risk Register | May 2023 Expert Insights Webinar

The Risk Register | May 2023 Expert Insights Webinar

Learn how and when to use a risk register. Stop spending your whole day on analyzing risk and determine when to move those risk decisions from being automatic to being calculated.

Expert Insights - upcoming

Who’s Sitting at Your Table?

Who’s Sitting at Your Table?

By: Destyn Land, M.Ed.   Imagine that you were personally invited to a dinner party hosted by one of your favorite celebrities (for me this would be the late Chadwick Boseman). Upon your arrival, you realize the table you were assigned to sit at has seats that you do not fit in comfortably. Because you’re [...]

Professional Development and Career Advancement Blog

Moving Off the Diversity Plateau to Equity & Inclusion | March 2023 Expert Insights Webinar

Moving Off the Diversity Plateau to Equity & Inclusion | March 2023 Expert Insights Webinar

While the “D” in DEI (Diversity, Equity, and Inclusion) gets the most attention, the “EI” (Equity and Inclusion) are fundamental for creating an environment that supports diversity. Whether you’re a supervisor, HR leader, or just wanting to increase your DEI knowledge, this webinar will be useful for you!

Expert Insights - upcoming

What’s Love Got to Do with It?

What’s Love Got to Do with It?

When we think about our work lives, and the way that we engage with our colleagues, I imagine most of us (including me) would ask, “What’s love got to do with it?”

Professional Development and Career Advancement Blog