Who Am I At Work? | September 2026 Free Training Webinar

Who Am I At Work?

Your Career Value Proposition: A One-Page Framework for Career Growth

Part One of a Two-Part Series

Presenter: Beth Schaefer

Date and Time: 
Wednesday, September 16

12 Noon- 1pm

Registration Closes: 
Monday, September 14, 2026, 11:49 pm

Audience:

Audience: 
    • Anyone

Description:

What makes you valuable in today’s workplace? In this interactive webinar, you’ll use the same one-page framework organizations use for business transformation to examine your own career. Through guided exercises in Part 1, you’ll identify the value you provide and the strengths that differentiate you. Through reflection in Part 2, you will identify the value you bring to organizations and opportunities for future growth. Leave with a clearer understanding of your career value proposition and practical next steps for your professional development.

Takeaways:

  1. Understand the 1-page framework for evaluating your strengths and your gaps.
  2. Exercises to help you learn more about yourself and your career.

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More About the Presenter:

Beth Schaefer

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AI in the Workplace: 5 Ways to AI-Proof Your Career

By: Beth Schaefer, IPD Director

For decades, careers followed a predictable formula: choose a field, earn the credential, apply for the job. It worked when I became a teacher. It worked when I moved from being a teacher to being in a leadership role by earning my Master’s in Public Administration.  So, when I wanted to prepare for a flexible encore career as a technical writer, I used the formula again and earned the credential, only this time… AI had changed the timeline.

Before I was even ready to use my new credential, the demand for technical writers dropped sharply. The career pathway I had prepared for may not exist by the time I am ready to use it.  I had even chosen a role with technical in the title!  That’s the new reality: careers are shifting faster than traditional preparation models. The question isn’t What job should I train for? It’s, How do I stay employable when the job I’m preparing for might not exist in five years? Alternatively, how do I prepare for roles that do not even exist yet?

These five strategies will help you stay adaptable, valuable, and employable in an AI‑accelerated workplace.

1. Build an Adaptability Mindset

Traditionally, you could progress on the career ladder based on your knowledge.  Now, the AI-accelerated workplace means knowledge has a shelf life.  Instead, showcase your ability to adapt.  A Forbes article stated that the constant disruptions to the workplace (economic, geopolitical, technical) make emotional steadiness the new desired leadership trait over operational execution – which means you want to support leaders by learning and pivoting as your role in the workplace changes.

Abandon:

  • What new knowledge do I need?
  • How do I show what I know?

Adopt:

  • What experience and talent do I possess that employers still need?
  • How do I demonstrate adaptability?

2. Focus on Skills and Capabilities

The workplace has been structured by titles: teacher, accountant, engineer.  Do not limit yourself to a title.  Instead, think about the skills and capabilities you bring to your current role and how they transfer to another role. I highly recommend Business Model You: A One-Page Method for Reinventing Your Career by Alexander Osterwalder. This book has exercises you can use every few years to identify new skills and capabilities, such as problem-solving and communication, that can help define your purpose and relevance in the workplace

Abandon:

  • What role titles align with my skills?
  • How can I get a similar role in the same field?

Adopt:

  • Where does my expertise create value?
  • How can I use my skills somewhere new?

3. Assertively Build New Capabilities

Do not wait for your employer to offer training.  Seek out new skills, tools, and ways to learn them.  Identify your own gaps, follow your own curiosity, and become a continuous learner.  While almost all employers use AI to hire workers, once you are hired, only 8.5% provide the training to effectively use AI in the workplace.

Abandon:

  • What is AI?
  • Where can I learn about AI?

Adopt:

  • How do I use AI to do my work?
  • What transferable capabilities can I develop?

4. Integrate AI into the Job You Already Have

Rather than chasing AI jobs, figure out how to incorporate AI skills into your current job.  Less than 1% of roles need knowledge of how to program AI.  More important than understanding how AI works is knowing how to make AI work for you with whatever challenges your job has.  Show your employer the value of your role by working more efficiently.

Abandon:

  • What AI Certificate can I add to my resume?
  • What technical job can I get?

Adopt:

  • What AI project can I use to demonstrate proof of skill?
  • How can I use AI to improve the work I already do?

5. Do 30 Days of AI

Pick one task you currently do in your role.  For 30 days, use AI to help you with that task. After 30 days, think about your lessons learned.  Did AI make it better? Worse?  Continue to use AI for that task?  If so, how?  Communicate to your leaders how you are incorporating AI into your role (and how your knowledge and experience contribute to competent AI use).

Abandon:

  • What AI skills should I master?
  • When will my employer provide me with AI training?

Adopt:

  • What AI tools should I develop a habit of using?
  • What can I learn about when using AI for 30 days?

The pace of change in the workplace seems exhausting.  The idea of constant learning seems overwhelming.  Predicting a path seems unreliable.  Forecasting the future workplace is impossible.

But…finding new ways to solve problems feels creative, being curious and getting just-in-time answers feels empowering, and carving out roles that flex to your passions and talents feels freeing.

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AI in the Workplace: The 5 ATS Myths of Hiring

By: Beth Schaefer, IPD Director

Just like candidates are using AI to apply for positions (AI in the Workplace: 5 Realities Every Job Seeker Needs to Know about AI), most Applicant Tracking Systems (ATS) now use AI-driven features to rank and filter resumes.  If you don’t understand how your organization’s ATS works, your best candidates may slip through your recruitment net.

Here are the five most common ATS myths- and what you need to understand to avoid losing great candidates.

Myth 1: The ATS rejects most resumes automatically

Reality: Modern ATS platforms rarely “auto‑reject.” They rank, parse, and prioritize — but a human still reviews the top candidates.

Why it matters to hiring managers: Overreliance on automation can hide qualified applicants if your settings, filters, or job description language are too rigid.

Action: Review your job descriptions for overly rigid requirements, internal jargon, and missing skill synonyms.  Small word changes can dramatically improve what the ATS surfaces.

Myth 2: Keywords alone determine who gets through

Reality: Keyword matching is only one signal. ATS systems also evaluate context, skills clusters, experience patterns, and sometimes behavioral indicators.

Why it matters to hiring managers: If your job postings are vague, overly broad, or stuffed with internal jargon, the ATS will surface the wrong people.

Action: Update your job postings to align with ATS evaluation methods to ensure qualified people make it to your inbox.

Click Here For a Printable PDF of Job Seeking Advice

Myth 3: The ATS reads resumes like a human

Reality: ATS parsing is still brittle. It struggles with:

  • tables
  • text boxes
  • unusual formatting
  • graphics
  • multi‑column layouts

Why it matters to hiring managers: If your organization encourages “creative résumés,” you may be unintentionally disadvantaging candidates.

Action: Work with your HR Department to provide candidates with tips and strategies for resume formatting so they understand your process and can align with it.

Myth 4: AI in the ATS eliminates bias

Reality: AI can reduce bias when properly trained and audited — but it can also amplify it if fed historical hiring data.

Why it matters to hiring managers: Your ATS could be eliminating qualified candidates that you wish to include if the historical hiring data unintentionally creates bias.

Action: Work with your HR leaders to understand how they govern, monitor, and audit AI to reduce bias.

Myth 5: If the ATS didn’t surface a candidate, they weren’t qualified

Reality: ATS ranking depends on job description clarity, recruiter filters, and system configuration — not just candidate quality.

Why it matters to hiring managers: Many qualified candidates are filtered out due to mismatched titles, nontraditional career paths, or overly narrow search parameters.

Action: Refreshing your job search process to better align with how your ATS works will help more qualified candidates make it through the screening net. This includes widening filters, reviewing default settings, and checking for unintended exclusions.

AI can accelerate hiring, but it cannot replace the human judgment that makes hiring effective.  A best practice for hiring managers has been to update a position description and refresh a position posting when the role becomes open for hiring, and AI and ATS tools do not change this.  Keep this best practice, but make sure you follow the actions to balance the automation.  The more hiring managers understand how their organization uses and governs ATS, and the more they collaborate with HR to provide candidates with resume-formatting guidance, the stronger their candidate pool will be, and stronger their hire will be.

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Set and Communicate Boundaries | August 2026 Free Training Webinar

Set and Communicate Boundaries

Presenter: Jeannette Grace

Date and Time: 
August 12, 2026
12:30 pm – 1:30 pm

Registration Closes: 
Tuesday, June 9, 2026, 11:59 pm

Audience:

Audience: 
    • Managers, team leaders, and HR professionals
    • Mentors and mentees from all generations
    • Organizations interested in enhancing workplace culture and collaboration
    • Anyone

Talking to someone you think crossed a line can be difficult. You might question whether your boundary is reasonable. You feel it will be uncomfortable, so you may want to avoid it. Or, you fear it could make the situation worse instead of better. If this describes your concerns when addressing boundaries with others, attend this session to learn how to set and communicate boundaries that maintain respect for you and others.

Takeaways:
  1. Awareness of common workplace boundary violations.
  2. Plan to address your own boundary.
  3. Increased confidence

REGISTER HERE

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Margie Campbell Charlebois

Margie Campbell Charlebois


MCD

Expert Areas:

  • Communications
  • Personality Styles
  • StrengthsFinder
  • StrengthsBased Leadership
  • Conflict Resolution
  • Emotional Intelligence
  • Dealing with Change
  • Professionalism & Professional Habits
  • Remote Leadership

    Education/Professional Certificates:

    • BS, St. Cloud State University, Double major: Marketing & Speech Communications
    • MBA, University of Minnesota Twin Cities, Carlson School of Management

      Relevant experience to topic areas:

      In addition to teaching, I’ve worked in management, as an entrepreneur, and across various levels in organizations. What I’ve learned is this: it’s always about the people. Every training focuses on what makes people feel valued, what makes teams work well, and how to eliminate the elements that sabotage them.

       

      Your philosophy of training in a nutshell:

      My goal is for every learner to see themselves in the solutions, to recognize their own capacity for growth, both professionally and personally. I want people to leave energized and genuinely excited for what’s ahead. If I’ve done my job well, they walk out with more than new skills. They walk out empowered.

      Names of any companies where you have provided the type of training you are doing for Metro.

      Throughout my teaching career, I have taught at North Hennepin Community College, Metro State University, St. Cloud State University, St. Scholastica, Minneapolis Community and Technical College, Anoka Ramsey Community College.

       

      Read More

      Sources Used for Researching AI in the Workplace

      Sources Used for Researching AI in the Workplace

       

      *Click on links at your own risk. Not all links may meet the security requirements for you or your workplace.

       

      6 Best Free AI Tools for Job Seekers to Get Hired Fast in 2025

       

      7 AI Resume Optimization Tools to Beat ATS Filters in 2026 (Jobscan, Resume Worded, and Top Alternatives)

       

      Accountalbe Acceleration: Gen AI Fast-Tracks Into the Enterprise

       

      AI Has Made Hiring Worse – But It Can Still Help

       

      The Best Resume Checkers and ATS Score Checkers for 2025

       

      Here’s how AI Can (and Can’t) Help You in Your Job Hunt

       

      Microsoft New Future of Work Report 2025

       

      Optimize your resume to get more interviews

       

      Role of Artificial Intelligence in Employee Recruitment: Systematic Review and Research Directions

       

      Superagency in the Workplace: Empowering People to Unlock AI’s Full Potential

       

      Top 10 AI Tools to Land Your Dream Job in 2025 (Free Resources)

       

      US Department of Labor Announces Framework to Help Employers Promote Inclusive Hiring as AI-Powered Recruitment Tools Use Grows

      Read More

      Best Use of AI for Your Job Search and Application

      Tips on How to Best Use AI for Your Job Search and Application

      For your brand

      1. Optimize your LinkedIn profile with an improved headline and professional summary crafted for the roles you want
      2. Use AI to analyze the roles you have enjoyed the most and suggest job titles you should seek out to experience that satisfaction again

      For your Master Resume

      1. Build a master version of your resume with all your achievements that you can tailor for each application using the extracted keywords for each role
      2. Focus on the roles you want:
        1. Collect 3-5 target descriptions of roles you want
        2. Copy text from those real postings into AI and request it to tailor your master resume for those required skills, tools, and responsibilities across roles
        3. Use AI to identify the hard skills, soft skills, and industry terms that appear repeatedly and build those skills and keywords into your master resume

       

      Click Here For a Printable PDF

      For research

      1. Using your master resume, use AI to search for high-match jobs with your skills and experience
      2. Read the company’s reports for the past year and analyze job openings to get their most frequently used traits and skills into your cover letter and resume that echo their needs
      3. Check if employers have a policy for acceptable AI use in applying for jobs

      For resume-writing

      1. Pass Applicant Tracking Systems (ATS) screening using resume checkers for posting alignment
      2. Quantify achievements wherever possible – AI prioritizes measurable results, so include numbers, percentages, or scope to show impact clearly
      3. Format your resume
      4. Customize your master resume for a specific role
        • Incorporate industry-specific language
        • Translate your experience into the same terminology employers use – ATS systems match based on phrasing, not intention
      5. Revise your resume for readability for the hiring manager after passing the initial ATS screening

       

      To Pass ATS Screening

      1. Use standard headings:
        1. Work Experience
        2. Education
        3. Skills
        4. Certifications
        5. Summary
      2. Use Common Fonts
        1. Arial
        2. Calibri
        3. Helvetica
        4. Georgia
      3. Avoid this formatting:
        1. Text inside tables or text boxes
        2. Two-column layouts
        3. Fancy formatting
        4. PDFs that are actually images instead of readable text
        5. Untraditional section headings – Use Work Experience, not Career Journey

      For Cover Letters

      1. Tailor your cover letter for a specific application
      2. The ATS may note gaps in employment history; this is where your cover letter can help provide an explanation

      To Prepare for an Interview

      1. Research who will be on the search team
      2. Look up best practices for interviewing
      3. Generate mock interview questions – focus on a particular role or industry for best results
      4. Check if the company uses bots for the opening interview rounds, and, if so, use AI to practice talking to a bot

      Temper your AI Use

      1. Do not look like you used AI – check AI’s work
      2. Do not just cut and paste keywords from the posting for repetitive use in your resume
      3. Do not invent skills or achievements
      4. Do not use AI to complete assessments
      5. Do not use AI during your interview
        1. If you start every question by saying, “Let me think for a minute,” interviewers will know that you are using AI to compose your answer.
        2. If you are not going to have AI compose every answer you give at work, you should not use it to compose your interview conversations
      6. Do not automatically respond information you did not request
        1. You may receive fake links to fake jobs. If you are unsure that you requested information from the source of the link, look it up before clicking.
      • Why? You provide information in an application that is then used to steal your identity.
      • Job scams – crafting fake jobs to apply to – are a common scam

      Sources for this information

      Read More

      AI in the Workplace: 5 Realities Every Job Seeker Needs to Understand About AI

      By: Beth Schaefer, IPD Director

      My introductory AI article, AI, Am I Right?  suggested that I do not intentionally use Artificial Intelligence (AI) in the workplace, but in reality, I use AI all the time for my work.  AI will eventually level out and become more efficient, but it’s not going to leave the workplace; therefore, let’s discuss how to get the most from your AI interactions with the series AI in the Workplace.

      And, let’s start at the beginning: using AI to secure a job. Whether you love AI or distrust it, the truth is simple: job seekers who understand how AI screens, sorts, and evaluates candidates will outperform those who don’t.  Here are 5 realities that job seekers need to navigate.

      1. Your AI prompts determine your results.

      To work with AI, you’re going to need to use AI, so learning best practices for AI will be a good investment of your time.  Any use of AI is all about the prompt. I highly recommend this free course on AI prompting.  Even if you do the first 3 modules, it will make your use of AI more accurate and efficient. This “old” adage still applies: Bad data in; bad data out.

      2. Your resume must pass an algorithm before it reaches a human.

      While not every job you apply for may use an Applicant Tracking System (ATS), an estimated 90% of companies are using them including 99% of Fortune 500 companies.  These systems use algorithms to screen and score resumes much faster than human review.

      This raises the importance of including the correct keywords in your resume. For example, if the job description says project coordination, and your resume says project support, the ATS may not match them — even though a human would.  ATS systems match patterns, not concepts. Even so, do not use the “kitchen sink approach” for resume keywords, since ATS’s have a 67% rejection rate of resumes that have 20+ skills listed.  Instead tailor each resume to each posting you apply to.

      Click Here For a Printable PDF of Job Seeking Advice

      3. ATS parsing errors eliminate qualified candidates every day.
      An ATS parses out a resume by extracting pieces of information by category. Parsing out, to me, is an old-fashioned phrase that my grandma would use (“I will parse out the strawberries so each of you gets the same amount.”) For resumes, the parsing categories are:
      • Name
      • Contact info
      • Job titles
      • Dates of employment
      • Skills
      • Education
      • Certifications
      If this information is presented in an unsupported format, such as a text box, it will be difficult for the ATS to find the information, and your resume may not pass ATS screening. The ATS rate of rejecting resumes due to formatting is 12% and for parsing issues (not being able to find the most necessary information for whatever reason), the rejection rate is 23%. To see if your resume is readable to AI, use a free resume checker. Some of those options are in the resource list at the end of the article.

      4. AI can reduce bias — or amplify it.
      One of the reasons employers want to use AI for screening is that it can reduce the bias that humans bring (often subconsciously) to the applicant screening process. This is good news for those who are most often eliminated due to bias; however, bias doesn’t disappear just because a machine is involved — it simply becomes harder to detect.

      The bad data in, bad data out rule applies here as well.

      The rules an ATS uses to screen candidates are set by humans. Unless those rules are set by a skilled person who is deliberately trying to remove bias, the algorithm might end up with the same biases as the humans involved. Currently, there are no existing laws or regulations for using ATS that ensure the process is equitable or even meets existing HR guidelines stated on an organization’s website.

      As a job applicant, you cannot influence unconscious bias from an ATS any more than you can from human review. But the next time you apply for a job that you seem perfect for, and you do not move forward in the process, know that the candidate selection process, with or without ATS, is still far from perfect.

      5. AI can help you prepare for interviews more effectively than ever.
      Some organizations are using AI to conduct first-round interviews; therefore, they use AI to talk to AI. Use your newly acquired prompting skills to predict interview questions and prepare responses. If you can prompt better than your other candidates (and this includes using AI for company research), you will be better prepared. Do refrain from just having AI write your responses, or you will just sound like AI- and maybe like all the other candidates. Remember, the interview technique: STAR. State the situation or challenge; explain your task or role in the situation; describe the action you took and emphasize the result you achieved. This will help keep your interview answers focused on you rather than AI’s generic responses.

      If you’re entering the job market, AI isn’t optional — it’s part of the process. Use it intentionally, understand how employers use it, and you’ll have a better chance of standing out in a crowded field.

      Whether you’re actively sending out resumes or haven’t job-hunted in years, this is a lot of information to unpack. And, this is just the tip of the iceberg of job-searching in the AI world.  Your best bet for uncovering what is below the surface might just be AI itself.

      Visit the sources used to write the article below to learn more.

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      Why Are Some People So Difficult to Manage? | June 2026 Webinar

      Why Are Some People So Difficult to Manage?

      Presenter: Jeannette Grace

      Watch Video Here

      Sometimes we just can’t understand why someone is so difficult. It’s much simpler than you may realize. When we identify the driver beneath a behavior, we have taken the first step to remove roadblocks that cause unproductive conflict.  

      Takeaways:
      1.      Understand how the brain creates difficult behavior.
      2.      Identify common difficult behaviors.
      3.      List four drivers of difficult behavior.

      Audience:

      Audience: 
        • Managers, team leaders, and HR professionals
        • Mentors and mentees from all generations
        • Organizations interested in enhancing workplace culture and collaboration

      More About the Presenter:

      Jeannette Grace

      Click Here For More Info

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      A.I. – Am I Right?

      By: Beth Schaefer, IPD Director

      A few years ago, I wrote an article about the value of the curmudgeon in the workplace.  One of the values is that the curmudgeon is willing to say what others are reluctant to say, but are thinking.  Today, I put on my curmudgeon hat to say that I have so many questions on how AI will shape the workplace that I should just write a stand-up routine about it rather than an article.

      AI – Am I right?

      “AI, a Fitbit, and Crypto Currency walk into a bar…”

      “Knock, Knock.

      Who’s There?

      “AI”

      “AI Who?”

      “AI hope you’re ready because I have already written your project management plan, turned your spreadsheet into a pivot table, and helped you write this joke.”

      I admit it.  I have been avoiding writing about the topic of AI in the workplace.  Topic?  That is the wrong word…  infiltration.

      And that is my first problem with AI: it is becoming so ingrained in the workplace that it is hard to pretend it is not there, looking over my shoulder, waiting to kibitz. If I do not embrace AI, will the workplace future pass me by?  But if I leverage AI, then each time I use it, am I actually feeding it the information it needs to replace me and make my role obsolete?  I hear about how corporate is using special AI platforms that protect their intellectual property and innovations.

      • My trivia partner can wax poetically about how he uses AI to write code, test code, and collaborate on code to more quickly and accurately improve software for his transportation firm. And, how glad he is that he will retire before his job is replaced by AI.
      • I have heard that statistics as high as 87% of organizations are using AI to do their hiring, including interviews. Job-seekers wisely started using AI to submit materials and provide answers to interview questions.  And, now that AI is talking to AI and all the candidates are indistinguishable, they are moving back to using people to do hiring again.
      • One of my instructors told me about an organization that uses AI to examine data on how train tracks wear out and how frequently to repair the tracks based on the size of the damage and the weather, and then built a machine that can cruise down the tracks, making some repairs, but ignoring others that can go longer without impacting performance. OK – that sounds pretty cool.

      I am not seeing those types of sophisticated uses in my organization, but that does not mean it is not happening, because AI can be sneaky.

      And that brings me to the second problem with AI; I do not understand how it works.  My workplace provides access to Copilot.  I also have a personal Copilot subscription that I use at home.  I have heard that different AI platforms are better at different skill sets (much like people), but I still have many questions:

      • Where does the information come from?
      • Am I stealing someone else’s work?
      • Is it ethical?
      • Do I have to announce every time AI gives me the assist?
      • If we quit providing original content to the internet, will we enter a collective closed information loop that is stuck in 2026?
      • How much of the water supply am I using up each time I use AI at work?

      On the other hand, I do not really understand how I can both see and talk to my friends living in other states without the use of lines or cables, and I use that technology.  I still remember when Jane Jetson put on her public face to talk on her video phone that was plugged into the wall, and we thought that was far-fetched.  I have clearly embraced wi-fi as I am currently working remotely from home in my blouse and sweatpants – thinking about how antiquated the Jetsons have become.

      And, not quite knowing how AI gets information, brings me to my third problem; it is not always right – sometimes it uses falsehoods.  I try to be aware, use common sense, and check what it tells me.  I ask it to provide its sources so that I can check their credibility and AI’s accuracy in interpreting the information, but… I am not sure that everyone is doing that.

      And because AI prevaricates without even being aware that it does, my fourth problem is that I have AI trust issues.  Does AI have my best interests as its goal?  Apparently, AI has been in my life for years, but through a third party in the background – not directly tapped by me with questions or commands. It has already been affecting what I see when I search the internet based on my previous searches. It gives me suggestions of what to buy on Amazon based on what I purchased before.  Yet, I can watch Anne of Green Gables on Netflix, and it says, based on Anne of Green Gables, you should watch The Imperfects. Should I, or is AI trying to offload low-performing shows?  Who is AI actually working for? Is it me?

      And, because AI uses alogorithms – it’s filled with bias.  It can be easy to view AI as neutral, but it’s not.  AI uses what it believes it already knows about us to provide information that it thinks we want to hear. Do we need another Yes person in the workplace? The AI on my home laptop focuses only on recipes that can go into the freezer because twice I have asked it for freezer-friendly recipes.  AI – you do not know me like that!

      To sum it up… AI is –

      • after my job
      • difficult to understand
      • sometimes lying to me
      • giving me bad advice
      • just telling me what it thinks I want to hear

      Maybe instead of AI training, I need to take a course on Dealing with the Difficult Coworker. 

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      Why Are Some People So Difficult to Manage? | June 2026 Webinar

      Struggling with challenging employees? This webinar teaches actionable strategies to resolve workplace conflict.

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